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Is there a meeting room or desk in your office that isn't working as expected and needs attention (e.g., your desk monitor isn't working)? You can report a problem directly to your workplace managers using the Robin web dashboard, mobile app, and room display. Follow along below to learn how.
This is a reporting feature only
Robin does not automatically disable the resource or automatically send status updates after an issue is submitted. Today, this is a one-way reporting feature, meaning two-way communication isn't available yet. But if your office uses external services (ServiceNow, FreshDesk, etc.), this will link into your normal email flow for addressing issues.
Use the Office tab on the mobile app to select the space or desk on the map > tap the action dots from the pop-up module > tap Report an issue, and fill in the details.
You can also report a problem with a desk from the Schedule tab. Locate your desk reservation on your schedule and click the 3 dots to open the action menu > Report an issue.
Use the Office page in the web dashboard to select the space or desk from the map. Then click the 3 action dots > Report an issue. See the examples below.
Space example: Office map
Desk example: Office map
You can also report a problem with a desk from your Workweek Schedule. Locate your desk reservation on your schedule and click the 3 dots to open the action menu > Report an issue.
Room display issue reporting
Any room display outside your conference rooms can be used to report a problem. Tap the Report an issue button at the bottom of the screen. Note: This button will only appear once you have at least one support service added. Full guide here.
The service team will then receive an email like the one below that includes; the desk or space name, the location, details about the issue, and who reported it.