How to report a problem with a room or desk in the office

Supported Plans

    • All plans  

Is there a meeting room or desk in your office that isn't working as expected and needs attention (e.g., your desk monitor isn't working)? You can report a problem directly to your workplace managers using the Robin web dashboard, mobile app, and room display. Follow along below to learn how. 

This is a reporting feature only 

Robin does not automatically disable the resource or automatically send status updates after an issue is submitted. Today, this is a one-way reporting feature, meaning two-way communication isn't available yet. But if your office uses external services (ServiceNow, FreshDesk, etc.), this will link into your normal email flow for addressing issues.

 

Mobile app

Use the Office tab on the mobile app to select the space or desk on the map > tap the action dots from the pop-up module > tap Report an issue, and fill in the details. 

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You can also report a problem with a desk from the Schedule tab. Locate your desk reservation on your schedule and click the 3 dots to open the action menu > Report an issue. 

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Web dashboard

Use the Office page in the web dashboard to select the space or desk from the map. Then click the 3 action dots > Report an issue.  See the examples below.

Space example: Office map

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Desk example: Office map

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You can also report a problem with a desk from your Workweek Schedule. Locate your desk reservation on your schedule and click the 3 dots to open the action menu > Report an issue. 

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Room display issue reporting

Any room display outside your conference rooms can be used to report a problem. Tap the Report an issue button at the bottom of the screen. Note: This button will only appear once you have at least one support service added. Full guide here.

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The service team will then receive an email like the one below that includes; the desk or space name, the location, details about the issue, and who reported it. 

 

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