FAQ: Assigned seats

Employee experience

 

Q: What's the difference between "shared assigned desks" and "Reverse hoteling"? 

A: "Reverse hoteling" is a feature that allows you to book an assigned desk on the day(s) it's been shared by the assignee or delegate. These are explicit one-off actions. 

 

Shared assigned desks is a feature that allows multiple people to share a single assigned desk on a recurring schedule.
For example, Karlo sits at the desk every Mon & Tue, and Jane sits at the desk every Thur & Fri.
In other words, this feature adds flexibility to assigned desks so they aren't all or nothing (it's Jane's desk and no one else's).

 

Q: I'm assigned to a desk only on specific days of the week. Can I reverse hotel my desk on those particular days? 

A: You can reverse hotel your desk only on those specific days. 

 

Q: Will I be notified when I'm assigned to a shared desk? 

A: Yes, you'll receive an email notification when you're assigned to a desk. 

 

Q: Can I see who else I share a desk with?

A: Yes, from the office map view. 

 

Q: I changed my work location status to "Remote," and now I no longer see my assigned seat. Did I lose my assigned seat?

A: No, you didn't lose your assigned seat. We no longer display your assigned desk or seat on your schedule for that day because now we know you're working remotely. This helps keep your schedule clean. 

 

Q: Will I receive check-in email reminders for my assigned seat? 

A: Yes, if you have the desk check-in reminder email notification turned on under your user settings. 



Admin experience

Q: What is the maximum number of people I can assign to a desk?

A: A total of 7 people can be assigned to a single desk. 

Q: Are admins the only ones who can assign desks to people? 

A: No, user roles with the Assign & Delegation desk permissions have the ability to assign users to desks. 

Q: Aside from the office map view, is there another way to assign desks? 

A: Yes, you can also use the Assignment Tool to help manage assigned desks, like bulk assignments. From the Office map page, click the Edit Floor dropdown in the top right corner of the map  > Assignment Tool. 

Q: Can I assign desks using the mobile app?

A: No.

Q: Do desk assignments default to all day only, or can I customize assignments by time blocks?

A: Today, desk assignments are limited to all-day assignments. 

Q: What types of notifications are available for users when they are assigned a shared desk?

A: Users will receive an email notification when they're assigned to a desk. 

 

Q: Can users see who else shares a desk with them?

A: Yes, from the office map view. 

 

Q: If a desk is hotel-shared, and hotel desk check-ins are required, does the desk require check-in on the days the desk is not assigned, and anyone can book it?

A: Yes.



Reporting

 

Q: Can I see a running list of my organization's shared assigned desks?

A: No, not today, but something we're exploring.

 

Q: If a desk is assigned to multiple people and hoteled on certain days, is the reservation type considered hoteled-shared?

A: Yes. Depending on the day, it will show as assigned on assigned days and it will show as hoteled on free days in the Robin dashboard. 

 

Q: Do assigned desk users receive the health checkpoint email every day? Or only on days that they indicate they're "Coming in"?

A: Today, users receive the health checkpoint email every day, despite what their work status is set to. This is something we're looking to improve in the future. 

 

Q: Do users receive check-in emails if they have an assigned seat? 

A: Yes, as long as users have the desk check-in reminder email notification turned on under their user settings.

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