These instructions apply to accounts created after September 12, 2023. For older accounts, follow the steps in this guide.
When connecting your O365 service account to Robin, we need to make sure the connected service account has the ability to create, edit, and delete meetings. Robin will use these permissions to do things like end meetings early via the room display or remove abandoned events automatically.
Delegate access allows the service account to manage events on behalf of your office's room resource calendars, regardless of who originally created the event, and gives you auditable logs for reference.
You can add delegation permission for room calendars individually in the O365 admin center by navigating to:
Recipients > Resources > Select the calendar > Manage delegate settings > Full access > Add service account)
Have a lot of room calendars? You can also use this Powershell command to assign the service account as a delegate for all room resource calendars:
Get-Mailbox -RecipientTypeDetails RoomMailbox | Set-CalendarProcessing -ResourceDelegates "[service account]"
Delegation permission can take 24-48 hours to propagate.