Billing FAQ

Do you have a trial?

Absolutely. Learn more about free trials here.

How much does Robin cost? 

See our pricing page for the full list of available plans.

How do I add additional spaces?

Once you subscribe to a plan, give us a shout and we can add additional spaces on as needed. You can find the per-space rates on our pricing page.

Do you offer annual subscriptions? 

You bet. Annual plans are available with better rates. Need special considerations with payment method? Reach out to our sales team and they'll get you squared away.

Which payment methods do you accept? 

We take all major credit cards - Visa, Master Card, American Express, and Discover. For annual subscriptions, we are also able to process purchase orders through your normal vendor payment process.

Where can I get a receipt? 

By default, the person who originally set up the account will automatically receive a receipt by email every time the subscription renews. If you need to change your billing contact, or need a copy of a past invoice, admins can find that by navigating to Settings > Billing > Invoice History.

Do you accept international payments?

Absolutely! Although we’re based in the United States, we’re able to accept payments from wherever you are - assuming you’re using Visa, Mastercard, American Express, or Discover.

How do I make changes to my plan? 

Account owners can upgrade or downgrade plans at any time. From the dashboard, go to Settings > Billing page for plan management options.


Do you offer discounts for non-profits or education?

Thanks for making the world a better place. To help out, we offer special pricing for non-profit, K-12, and higher education institutions. Contact our sales team to learn more.

How can I change my billing email?

Under Settings > Billing you can edit the billing contact via "Edit" option on the active card. You can also send us an email and we'll update it for you.

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