Billing FAQ

Do you have a trial?

Absolutely! You can give both Scheduling and Desks a test drive. Learn more about free trials here.

Have Scheduling and want to try Desks? Account owners can start a Desks trial on the billing page (Manage Billing). 

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How much does Robin cost? 

See our pricing page for the full list of available plans.

How do I add additional spaces or desks?

Pro and Basic plan customers can add spaces or desks on the billing page (Manage Billing). You can find the per-space and per-desk rates on our pricing page.

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On an Enterprise plan? Give us a shout and we'll get you squared away. 

Do you offer annual subscriptions? 

You bet. Annual plans are available with better rates. Need special considerations with payment method? Reach out to our sales team.

Which payment methods do you accept? 

We take all major credit cards - Visa, Master Card, American Express, and Discover. For annual subscriptions, we are also able to process purchase orders through your normal vendor payment process.

Where can I get a receipt? 

By default, the person who originally set up the account will automatically receive a receipt by email every time the subscription renews. If you need to change your billing contact, or need a copy of a past invoice, admins can find that by navigating to Manage > Billing > Invoice History.

Do you accept international payments?

Absolutely! Although we’re based in the United States, we’re able to accept payments from wherever you are - assuming you’re using Visa, Mastercard, American Express, or Discover.

How do I make changes to my plan? 

Account owners can upgrade or downgrade plans at any time. From the dashboard, go to Manage > Billing page for plan management options.

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Do you offer discounts for non-profits or education?

Thanks for making the world a better place. To help out, we offer special pricing for non-profit, K-12, and higher education institutions. Contact our sales team to learn more.

How can I change my billing email?

Under Manage > Billing you can edit the Billing Email under Payment Information. You can also send us an email and we'll update it for you.

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