Service account or app - how to choose

Choose how you want to connect

Administrators can connect Robin with Microsoft 365 using one of two methods: via a service account or by installing the Robin application directly on your team's domain. See below for more information on the two possible options for connecting Microsoft 365 to Robin.

Enterprise Application

Installing Robin as an Azure Enterprise Application allows teams to set it and forget it. This method, which requires a Global Administrator in Microsoft 365, installs the app for the entire Microsoft 365 tenant -- the benefit being you don't have to keep updating permissions as you add new calendars. 

Ready to connect?

This way to the app guide

Service Account

A service account is more configurable and is good for teams that want to maintain the highest level of control over permissions, access logs, etc. This approach may feel more comfortable for folks familiar with Exchange. The service account should have impersonation access (for Robin accounts created before Sept. 12, 2023) or room delegation access (for Robin accounts created after Sept. 12, 2023) for all of the room calendars you'd like Robin to manage. This enables creating and editing events through Robin. 

Ready to connect?

This way to the service account guide

Learn more

For more about how Microsoft 365 connects to Robin check out this article.

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