Automatically cancelling abandoned meetings

The no-show (abandoned) meeting feature automatically releases a room when nobody shows up to a scheduled meeting. This frees the room up for others who may want to use it, and makes it easy to keep outdated recurring meetings from piling up in your conference rooms.

When a room is unbooked due to a missed check in, the event is automatically truncated to the current time. By default this is 10 minutes after original start time (e.g. 10:00AM meeting ending itself at 10:10AM after nobody checks in). 

View the cancelled meetings from the Activity Feed, from Analytics > Activity Feed.

How does canceling no-shows work?

Spaces need to be paired with the Rooms display app. When nobody checks into a scheduled meeting within 10 minutes, Robin will cancel the event. People can check in by tapping "Start meeting" on the display app, or by posting presence.  

Enable "Abandoned Meeting Protection"

This is a space-level setting and can be managed by an administrator from the web dashboard or directly from the Rooms display app. You can follow the video below or review the steps in the article for a tutorial on enabling Abandoned Meeting Protection. 

 

1
Login to dashboard and navigate to the space you'd like to update.
2
On the space details page, click Manage on the side bar, then scroll to Display Scheduling for Abandoned Meeting Protection. Click Enabled/Disabled to update your setting.
Abandon_meeting_protection.gif

You'll find a similar setting available for removing recurring events after nobody shows up multiple times in a row.

Getting reports on abandoned (unbooked) meeting data

Available for organizations starting at the Pro plan: You can find information about abandoned meetings in dashboard exports. Look for the Automatically unbooked at column in the export. 

In the future, this will be available via the dashboard's analytics section directly.

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