Meeting Services: Catering, Facilities, and A/V

Looking for issue reporting and support services instead? Right this way.

With meeting services, you can add support requests for things like catering, facilities, and A\V. Meeting services is available to Enterprise plans.

How to turn on services

To enable meeting services, visit Settings > Details and then scroll down to "Service Addresses". By default there are three different types of meeting services:

  • Catering
  • Facilities
  • A/V & Tech

Enter the email address used to submit requests (i.e. ticketing systems) for each, and they will appear as options for meetings booked through Robin. (Meeting services are currently only support via the web dashboard.)

Adding meeting service addresses in Robin

Requesting meeting services

Once added, anyone in your organization can include services using the "Add Meeting Services" button found in the event composer. When you add a service (e.g. catering) you will need to include instructions for them. Each service email will be included on the invitation, and will be able to see the instructions via the event description.

Opening service panel in composer

You should make sure to not include sensitive information since all participants of the meeting will be able to see service instructions. When the meeting updates, the meeting services included will also receive updates like any other participant.

Adding instructions to services for Robin event

Once added, services will appear as invitees on the event with a special "Services" tag to identify them from your average human.

Meeting services invited to event

If a service was invited but hasn't been given instructions yet, the service icon will appear in yellow to warn you of a possible problem.

View existing event services

Meetings with service requests included will have extra info visible wherever the meeting appears. You can view the current instructions or make edits.

Going forward, you'll soon see these addresses show up in more places throughout the apps:

  • Notify facilities of a problem in a room
  • Contact AV's helpdesk email for questions around a space you're browsing
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