How to get automatically checked in to your desk

If your office supports auto desk check-ins, you can be automatically checked into your desk reservation when you walk into the office with your phone or open Robin (web dashboard or Outlook Add-in) on your laptop if the device you're using is connected to the office wifi.

Robin uses your phone and/or computer network connection to recognize that you're in the office. 

Auto check-ins on mobile:

When you enter the office with your phone, you might be checked in within a few minutes, or it may take up to an hour. Your presence is regularly checked on a timer, and the frequency of the timer can be unpredictable. Robin will send you a mobile push notification when you are automatically checked in successfully. 

Auto check-ins on laptop/desktop (web ):

When you arrive at your office and open or interact with Robin on the web dashboard or via the Outlook add-in, Robin will automatically check you in. 

FAQ

1. How long does it take for automatic check-in to happen with my phone?

You might be checked in within a few minutes, or it may take up to an hour. Your presence is regularly checked on a timer, and the frequency of the timer can be unpredictable.

2. Should I still scan the sticker on my desk?

Go for it! If you remember to scan your sticker, fantastic! The automated check-in is great for those who have a hard time remembering to check in.

3. It seems like I only get checked in when I wake up my phone or open the app. I thought this was supposed to be automatic.

Phones will often defer background work until an opportune time to conserve battery. Interacting with the phone, especially with our app, provides a strong incentive to do that background work and ping our servers. If you hadn’t touched your phone, you probably would have been checked in slightly later.

4. I didn't get automatically checked in with my phone. Why?

Make sure you're giving the servers enough time (at least an hour) to communicate. However, if you're waiting patiently for hours and maybe you lost your desk to Abandoned desk protection, then that's not the experience we are going for. Check these things in order of most likely to least likely:

  • Connect your phone to office wifi.

  • Make sure you don’t have low battery or are in any sort of battery-saver mode

  • Make sure you’re logged in to the correct organization on the Robin app.

  • Make sure the Robin app is up-to-date, both in the App Store and under Settings > Check for updates within the app

  • iOS: Make sure Background App Refresh is enabled for the Robin app (on by default)

  • Android: Check out to see if your manufacturer is being mean

  • Stuff generally works better if you avoid swiping the app away and killing it, though we should still be resilient against that

  • Make sure push notifications are enabled for Robin app (on by default for Android)

  • Make sure you’ve opted into desk check-in reminders within the Robin app (on by default)

  • Check if you’re receiving the push notifications that remind you to check in to your desk. You should definitely get one ~30 minutes before Abandoned Desk Protection releases your desk if that feature is enabled. If you aren’t getting them, something’s wrong. Uninstall and reinstall the app.

  • Make sure the desk you’ve reserved allows confirmations. This is an admin setting. 

  • Make sure you aren’t using a VPN or proxy server on your phone

  • While connected to office wifi, make sure that your IP address matches the one configured by the admin. You can see your phone’s IP at https://ipecho.net/plain . IP addresses can change, but US business class internet service usually provides a static IP.

 

 

 

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