Once you've created custom roles, add permissions. Admins for Premier plans can set more granular permissions for desks to control which roles can reserve and assign desks.
Follow the tutorial below or the steps outlined in the guide:
Under Manage > Roles click the role you would like to edit. In the permissions table, navigate to the Desk Management section. Here you can choose and edit which desks a member in the organization can reserve, and whether or not they can reserve on behalf of other members.
Reserve: Choose the building, floor/desk space(s), and desk groups where a member can or can’t reserve a desk.
Assign: Allows members to self-assign a desk in the space(s) of their choice.
Bypass booking policies: Users assigned to the default Admin role can always bypass desk reservation policies. This permission grants a member who is not an Admin, the ability to bypass booking restrictions in certain spaces.
Delegation: This allows a member to assigns & reserve a desk on another member’s behalf. Without this selection checked, members can only assign & reserve a desk for themselves.
A few things to keep in mind
- Only Premier plans can create custom roles with custom permissions.
- Basic and Pro plans can view the permissions for Admin, Owner, and Member, but can’t edit.
- Desk policies are available for Pro and Premier plans. You'll find those settings within the desk layout tool or at the building level (via Manage > Offices > select office building), depending on if you want the policies enabled for specific desk groups or all desks in a building.