Extended release notes

For just highlights of the best new features and important changes, see our curated release notes

These extended release notes detail changes, bugfixes, and other feature updates to Robin. Below you will find some of the release highlights what is new, improved, and fixed.

 

Release #77

September 6, 2022

Update

Desks: Robin admins can now purchase stickers (QR codes & NFC tags) in packs of 100 right from the web dashboard (Manage > Stickers page).

  • Supported plans: all plans; basic, pro, & premier

Workplace announcements:

We've added the option to cross-post announcements via email. Simply toggle on the email option and enter invidual email addresses and/or group email addresses you wish to send the announcement to. The announcement displays in the email body or follow the "View Announcement" link to view and/or acknowledge it in Robin. 

  • Supported plans: all plans; basic, pro, & premier

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Release #76

August 30, 2022

Update

Analytics:

  • We renamed the "Office Visits" analytics page to "Office Trips" in the web dashboard.
  • We've added a floor filter to the Office Trips graph. This allows you to compare the total number of people that came into the office by floor.

Supported plans: all plans; basic, pro, & premier

 

Release #75

August 25, 2022

Update

Users can now signal their plans to use the office, and optionally book a desk only if they need one from the web and mobile apps. This makes it easier to plan trips to the office around people you work with by seeing who’s actually planning to be there, not just who has a desk reserved. Note: Robin administrators must enable this feature from the Schedule > Work Week tab in the web dashboard.

Supported plans: all; basic, pro, & premier

Mobile: Mobile users can now scroll to select a date more than 7 days into future from the Pass Tab. This makes it easier to see what’s happening and make plans to use the office farther in advance.

Release #74

August 24, 2022

Update

Analytics:

Global and local admins can now export space and desk data for a specific building or for all buildings. Note, that this feature already exists for Activity Summary export.

  • Supported plans: pro & premier

Fix

Analytics:

Robin admins were unable to export space and desk data for future dates. We released a fix for this and now admins can export space & desk data up to 90 days in the future. 

 

Release #73

August 23, 2022

Fix

Visitor management:

We released a fix that resolves some persistent unpairing issues folks were experiencing with the guest arrival display. Note: In a few rare cases, you may need to re-pair the device one more time after this release, and then the device should be back on track. 

 

 

Release #72

August 12, 2022

Update

Analytics:

In the Timeline section of Desk analytics, we've combined two graphs, the "Total desk bookings" and "Desk bookings vs. total capacity" into one graph to improve the overall experience of viewing historic desk booking data. The enhanced Desk bookings vs. total capacity graph provides a complete representation of desk bookings compared to total capacity within a building or specific floor. Admins can view the breakdown of desk bookings by reservation type (hot & hotel) and the addition of assigned desk types.

Supported plans: all plans; basic, premier, & pro

 

Release #71

August 11, 2022

New (open beta)

Analytics:

We've released a new Analytics page called Office Visits (beta*). Global and local admins now have a people-centric view of who’s coming into the office, including specific departments, and visibility into what types of desks each department utilizes. We also provide (for the first time) a way for admins to understand the % of check-ins on a daily basis. 

Supported plans: 

This is currently an open beta feature that is available to all plans. 

 

Release #70

August 8, 2022

Update

Visitor management:

Visit types can now be customized as part of the guest experience! Global admins can add new visit types or remove any/all of the 6 default visit types. This changes the list of options available when visit admins are pre-registering guests or when guests themselves are self-registering on an arrival display in the office. Learn more here!

Supported plans: All plans; basic, pro, premier

 

Release #69

July 29, 2022

Update

Mobile app:

On the mobile app, you can now see a weekly overview of who’s planning to be in the office instead of a day-by-day view. 

From the mobile home screen, tap View week overview to see a summary of who’s in this week, and then you can drill into a specific day to see more details.

Supported plans: All plans-- basic, pro, & premier

 

Release #68

July 28, 2022

New

Language support:

The Robin mobile app and web dashboard are now available in French, Canadian French, German, and Spanish (as well as English). Users can select the language of their choice from our supported languages when using the mobile app, or the web dashboard, and admins can also select a language for each building they manage for their office displays (welcome displays, status boards, & kiosks).

Supported plans: All plans-- basic, pro, & premier

 

Release #67

July 18, 2022

Update

Workplace announcements: 

Announcements can now be created from the office tab by clicking the “new announcement” button on the announcement card in the upper left corner of the web dashboard. Anyone with permission to post an announcement to that location has this option available. And users who don't have permission to create announcements will now see the inbox at all times, even if no announcements are active.

Supported plans: All plans-- basic, pro, & premier.

 

Release #66

June 27, 2022

Fixes

Guest Health Checkpoint:

Previously, when a guest failed their health checkpoint they'd see the same message employees see when they fail, which suggests they contact HR. We've updated the messaging to inform the guest that they should contact their host to reschedule & the host's name & email is included. 

 

Release #65

June 19, 2022

Update

Mobile :

On the mobile Pass tab, you can now tap "See who's in" to see a full list of who’s in or planning to be in the office, instead of just a summary. As part of this update, we’ve removed the weekly overview that showed a similar summary list of when your favorites are in from the People tab.

 

 

 

Release #64

June 15, 2022

Update

Visitor management:

  • When guests agree to a document as part of the visitor check-in process, they now have the option to have a copy of the document sent to their own email address (in addition to the copy that goes to the company).

  • Previously, only admins or users with visitor management permissions could check guests out using the visitor log. Guests now have the ability to check themselves out using the arrival display home screen at the end of their visit. 

    • Supported on all plans: Basic, Pro, & Premier

 

Release #63

June 6, 2022

Update

Workplace Announcements:

Anyone with the announcement posting permission can see how many views and/or acknowledgments an announcement has by viewing the announcement in the web dashboard.

Supported on all plans: Basis, Pro, & Premier

views___acknowledgments_crop.jpg

 

Release # 62

May 25, 2022

New

Private desk reservations

By default, desk reservation details are visible to all users within the organization. Now, Robin admins can enable a new Private desk reservation setting that lets users choose who’s able to see their flex desk reservation details when creating or managing their reservation on the web dashboard and mobile app. Note, that the setting is OFF by default.

Available on all plans: Basic, Pro & Premier. 

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Release # 61

May 24, 2022

New

Analytics

For companies transitioning to hybrid work, it’s difficult to know how the transition is going, but our new Global Hybrid Trends page can help with that. The Global Hybrid Trends page allows admins to view market trends from data aggregated across all Robin customers. It helps answer questions like “How often is the average person coming in?”, “What is the most popular day?” and “What is the average utilization of the office?” not just for their own company, but across market segments and geographies.

  • Supported plans: Basic, Pro, & Premier.

  • Advanced functionality is included in Premier plans. 

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Release # 60

May 16, 2022

Updated

Visitor management

We've added document agreements to our Visitor Management tool for Premier plans. Once a document is set up in the web dashboard (e.g. NDA, waiver, or other documents), it will be presented to relevant guests as part of the visit check-in experience. The guest must agree to complete the check-in. This feature is available on the Premier plan only. 

mobile_agreement.png

Visitor management:

We've added a guest check-out functionality to Visitor Management. Guests who are currently checked in will now have a "Check-out" button beside their name in the visit log. Visit admins can click the "Check-out" button once it's been confirmed that the guest has left the office (whether they watched them walk out the door or by conferring with the host).

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Release # 59

May 2, 2022

Updated

The Experience Survey:

  • Anonymous feedback is now available for the Experience survey. Admins can enable the ability for users to leave anonymous feedback and users can choose to leave feedback anonymously.
  • For anonymous responses, the rating, comments (if any), and the building the response is associated with are visible. The name of the person who submitted the response and where the reservation was in the building (desk or desk group) are NOT visible. 

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Release # 58

April 25, 2022

Updated

Mobile update:

  • The new home screen on the mobile app summarizes who’s in the office with an emphasis on your favorites for the entire week to make scheduling your days in-office as simple as possible. That way, teams can do what they do best while enjoying the office as a useful resource.

 IMG_04932BA9B3D8-1.jpeg

Dashboard update:

  • Adding co-workers as favorites is now available on the web dashboard (and mobile app). Previously, you could only add favorites using the mobile app and now you can do this using the People tab on the web dashboard. 

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Release # 57

March 28, 2022 

New

  • Share your desk reservation link: Invite co-workers to join you at the office with a share link of your desk reservation. When you book a desk using the web dashboard or mobile app, you'll see the option to copy your desk reservation link that you can share in the app of your choice. Available for flexible desk reservations only. 

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Updated

  • Workplace announcements: Now you can schedule announcements by selecting a publish date and an archive date.  We've also introduced a scheduled status in the announcements table so you can see which announcements are set to go live in the future. This is perfect for when you want to send an announcement early in the morning or late at night without needing to actually be present to press send!

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  • Visitor management: We've updated the home screen on the arrival display for a more streamlined experience. Previously, the home screen presented guests with a choice to self-register or to check in.  Now, there is only a check-in button. When a guest enters their email address, the system will figure out if they're registered or not. If they're registered, we'll find their visit and walk them through a check-in flow. If they are not registered, they will be prompted to register first (assuming self-registration is turned on). 

arrival_display-streamlined.gif

 

 

 

Release # 56

March 14, 2022 

New

  • Create and manage private groups: Admins can create private groups and mark existing groups as private. Only admins can see the group and it's members. When a non-admin navigates to the People tab, the private groups will be hidden under the Groups column and the (People > )Groups tab. 

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Updated

Mobile Pass tab: We've made some enhancements to the "Add a space" feature on the mobile Pass tab. Previously, the Pass tab only highlighted your very next upcoming meeting, and now it shows both meetings that are currently happening, as well as, your next upcoming meeting, so you can add a space for meetings that are in the future while you're in an existing meeting. 

If you have two concurrent meetings, you'll see both of those meetings and your first upcoming meeting. 

add_space-mobile.jpeg

 

Release # 55

February 21, 2022 

New

  • Workplace Announcements: Standard and priority Workplace Announcements are now generally available for all customers on the web dashboard and mobile app. Announcements can be marked as priority, which requires acknowledgment, or they can be standard announcements, which live in the announcement inbox found at the top of the Pass tab on mobile and on the Office search page in the web dashboard. 

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  • Mobile login experience: We made improvements to the mobile app log-in workflow. Users can now access their organization's Robin account using their email address, instead of entering their organization's domain or slug name. 

Updated

  • Hardware: We've retried beacons and removed them from the Robin product. This closes the book on an old product feature we no longer support. 

Fixed

  • We fixed a bug with amenity filters. Users who were looking for desks with specific amenities were coming up with empty search results. The search results now display any available desks that have the amenities they’re looking for.

 

Release # 54

February 7, 2022 

New

  • Workplace announcements: Communicate office policies, events, and updates to employees in real-time with Robin's Workplace Announcements. Admins can post an announcement and pick which office location(s) to share with it. Then any employee who has that office set as their default location will be prompted to read & acknowledge the announcement the next time they open the Robin mobile app or log into the web dashboard. 

mobile___dash.png

Updated

  • Guest management: Previously, guests had to be pre-registered by an admin before they could check-in for their office visit. Now, visitors can use the self-registration option available on the arrival display which allows visitors to register & check-in upon arrival. Once the guest is registered, their host will receive an email notification letting them know they have a visitor at the front desk.  Admins can enable this setting on arrival displays from the Devices page (Manage > Devices). All visits, pre-registered & self-registered, are tracked on the guest registration log in the web dashboard. If your office often has unscheduled or impromptu visitors, then this feature is for you. 

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Release # 53

January 3, 2022 

New

We've made it even easier to plan & coordinate office visits using the web dashboard by highlighting "who's in" on the office search home card according to folks desk reservations and assignments. 

see_who_in_-dash.png

Updated

  • Maps: We've deprecated an opt-in feature that allowed you to see all space names at-a-glance in effort to reduce noise and over-crowding on the map. Now if two space labels collide, one of them will be hidden. To see all space names, zoom in or hover over the space to see the name in a tooltip pop out. 
  • Additionally, we removed "on-demand" room labels from the map to increase legibility. 

Release # 52

December 13, 2021

Updated

Desks & maps:

  • We’ve reduced noise between desk group labels and work area labels. Desk group labels inside of work areas will be hidden until the user clicks into that work area. When a user has selected a work area, desks from other work areas will dim, making it super clear which desks are part of which area. This was already available in the web dashboard, but now is part of the mobile experience, too.

 

Release # 51

December 6, 2021

Updated

Maps:

  • The Map tab that was previously visible to admins/owners has been deprecated and the Layout tool is now the primary resource for setting up maps. 
    • Note, if you need to move or edit status board markers on your map, use the devices page to make changes. Navigate to Manage > Devices > Status Boards  > “edit” to add/move/delete Status Board markers.

  • Room display icons/markers are no longer displayed on office maps. Status board icons are not impacted and are still displayed.  

 

Release # 50

November 29, 2021

Updated

  • Local Desk Check-ins and stickers are now generally available for all customers. A sticker on a desk is an easy, convenient and touchless way for an employee to check in, find their reservation or book the desk. Employees can scan the QR code or hover over the embedded NFC tag, this will launch the Robin mobile application on their phone.  Workplace Admins can choose to restrict desk check-ins to the sticker at the desk using the ”Local Check-ins Only” desk policy option. This provides the most accuracy of who was in the office and what seat was utilized.
    • If you're interested in purchasing Robin stickers, reach out to your account manager.
  • Analytics: We removed the “work areas” column in the Daily Roster and Desk export because it displayed “desk space” data, which is a concept that is no longer supported or configurable in the product. 
  • Maps:  We removed the Map option from the "Edit floor" dropdown menu. Next up, we'll be  deprecating the Map tab in the top management ribbon on the Robin dashboard for one direct route to the Layout tool to manage and configure floor plans. 

release_notes.png

 

Release # 49

November 15, 2021

New

  • Work Areas: Use work areas to define regions of the office for teams, departments, neighborhoods, or work style, and help employees distinguish among a sea of desks at-a-glance.

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Release # 48

November 8, 2021

New

  • The Layout Tool is a one-stop-shop for setting up your office maps. You can now set up and configure desks, spaces and points of interest, including policies and room displays,  right from the Layout tool.  

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Updated

  • On the Configuration tab, the distance radius bubbles no longer appear by default. 

 

Release # 47

November 1, 2021

New

  • On the mobile app, you'll now see your own avatar on days of the week you have a desk reserved, just like we do with your favorites. 

  • The Pass tab highlights your next scheduled event for that day and which attendees will physically be present at the meeting (according to who has a desk in the office for that day). If your event doesn't have a place to meet yet, tap Add a space and follow the guided booking workflow.

     

    next_meeting.png

Release # 46

October 18, 2021

New

Analytics:

We've added 2 new columns to the desk reservation & space event exports to indicate a user's department to help admins understand what departments are crating desk and space reservations. This data will only appear in the exports if provided when syncing user profiles from Okta and/or Azure AD. 

Desk export:

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Space event export:

space_export_zoom2.png

 

Release # 45

September 29, 2021 

New

Activity Summary export:
This people-first export summarizes the number of desks and spaces that were reserved, checked in to and automatically released from users in your organization. The export contains the user’s department, user groups and scheduled access. To learn more about this export check out the guide here. 

Updated

Analytics:

Desk analytics is now the default tab on the Analytics page in the web dashboard.

Desk_analytics_tab.png
Layout tool:

Previously, in the Layout tool, when a desk group was selected the desk type would display next to the desk name. To simplify things, we removed the desk type field to make more room for the desk name. If a desk group is a mix of desk types then click on the individual desk to see the desk type and the option to change it.  

Previously:

old_desk_type.png

Now:

desk_type_change.png

 

Release # 44

September 20, 2021 

Updated

We've made some minor copy changes to the Manage > Access page. To simplify pass management, the copy now reads “Configure access” instead of “Create a pass”.  The functionality is the same.

configure_access.png

 

 

Release # 43

September 7, 2021

Updated

Mobile app:

  • We made some updates to the People tab on the mobile app:

    • To be more representative of the people you're interested in, we've renamed the "Teams" feature to "Favorites" 

    • We've simplified adding co-workers to your "Favorites"-- just tap the star next to a person's name to denote as a "Favorite".

    • Customers on the Premier plan can send department information when provisioning users in Robin via Azure AD or via Okta using SCIM. Then the department information will display when using the search tool in the People tab on mobile. This is helpful for larger organizations that may have multiple people with the same first name.

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Release # 42

August 1, 2021

Updated

  • We removed the onboarding prompt that encouraged admins to disable all desks on the floor plan before getting started with the configuration (distance planning) tool.

  • In the Layout tool, the desk presets are permanently visible on the top menu bar for better discoverability. 

Previously:

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Now:

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Fixed

  • When admins tried to add thousands of employees to a custom office pass they would hit an error. This is now resolved.

 

Release # 42

July 26, 2021

New

  • Mobile users are prompted to customize their office experience by selecting a preferred location and adding a team. These preferences help you find available desks in the right building, and near your preferred coworkers. Users can update their preferences from settings.

  • Two new desk policies to help manage when and how employees use the office. Both settings can be configured per building, from Manage > Desk Policies. 

    • Admins have the option to prevent users from having multiple desk reservations within a building at the same time, by disabling “Allow overlapping reservations”.

    • Admins have the option to enforce building office hours for desks, and restrict booking to times and days when the office is open, by enabling “Restrict reservations to working hours”

overlapping_settings.png

Updated

  • The Layout tool has been updated to provide better discoverability of desk groups and tools.
  • Mobile users can now see any “to-dos” for their upcoming desk reservation -- like complete a health checkpoint, or confirm 2 hours before -- from their reservation details view.
  • On the mobile app, employees with custom office passes will see custom pass details from the back of the pass.  All other employees will see the pass to their organization, only.

mobile_to_dos.png

 

Fixed

  • Previously, the "book a desk" button was disabled on the Office search page (web dashboard) if the office was at capacity, making the desk sidebar unreachable.  Now users can open and view the desk sidebar, even when the office is at capacity, allowing users to still use tools like the desk search bar.

Release # 41

July 16, 2021

New

  • The office map on mobile now displays teammate avatars to help employees better understand where their teammates are sitting. Users must create a team in order to see teammate avatars.
  • The Layout tool has a new look and feel in preparation for the enhanced map management tools coming soon.

Updated

  • The Layout tool enhancements include:
    • A Floor Directory was added to the left-side panel that provides a list of the Spaces and Desks associated with that floor. 
      • Spaces are read-only mode. Use the Manage tab to manage and configure spaces. 
      • Desk Groups in the Floor Directory are interactive and provides desk group details. 
    • The desk templates and tools have moved from the left-side panel to a toolbar in the top navigation.

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Release # 40

June 25, 2021

New

  • Desk check-in reminders are now available via mobile push notification. On iOS, new users can opt-in as part of the sign-in flow; existing users can opt-in from the Pass tab after completing a booking action. Push notifications on Android are opt-out (at the device level) so Android users will receive notifications automatically unless they disable them in their device settings.

Updated

  • Mobile users can view the next two weeks of upcoming desk reservations, or look back at recent reservations from the “My Desks” view. 
  • Preview the number of remaining available desks per floor from the mobile app, making it easier to find a spot to work. 

Fixed

  • Shared desks weren’t displaying as reservable via interactive status boards (“kiosks”). Now shared desks show as available, show who usually sits there, and allow you to book them from kiosks just as you can from web or mobile.

 

 

 

Release # 39

June 17, 2021

New

  • Admins can set a limit on the number of flexible desks available in the office per day, to manage capacity as offices reopen. Once the limit is reached, all remaining desks become unavailable to book. Employees can see a count of the remaining available, bookable desks from both web and mobile. 

capacity_legend_toggle.png

  • There is a new, people-centric desk booking flow on mobile:
    • "Find a place to work" button on the Pass tab is now replaced with two buttons: Book a desk and Find a space.
    • Book a desk kicks off the new multi-step booking flow, which walks users step-by-step through some key desk-booking decisions (selecting a day and floor) and helps with that by showing when and where their teammates will be in.

Updated

  • In the Robin mobile app, we removed the “Event starting/ending” notifications as these duplicate similar notifications in users’ main calendar apps (Google Calendar, Outlook, etc.). Moving forward, we’ll focus mobile notifications on things that require action in Robin—starting with desk check-in reminders.

 

 

Release # 38

June 11, 2021

New

  • When creating and managing groups of users, you can now bulk add people via CSV import in addition to syncing users via SCIM or adding them one by one. 

Updated

Team_notifications.png

Fixed

  • In some cases, the desk export was missing assigned desk check-in data. It should now include all desk check-in data.
  • When an assigned desk is shared and someone else has booked it, the map was mistakenly showing the desk as available. Now it shows the desk as booked, who booked it, and who usually sits there.

shared_desk.png

Release # 37

June 1, 2021

New

  • The Office map on web dashboard and mobile app now highlights your desk, making it easier to spot your desk at a glance.

your_desk_.png

Fixed

  • Desk reservee names briefly disappeared from the Office map. Users can now zoom in to the map to see who’s reserved a desk (again).

Release # 36

May 18, 2021

New

  • Easily understand when the office is available and open for you to start using again. Selecting a time or day outside of building hours prompts a warning that the office is closed. Also available on mobile. 

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  • Complete all of the required steps to work in the office from within the web dashboard, including completing a daily health checkpoint, and confirming your reservation.

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Updated

  • The link to view and manage upcoming desk reservations has moved. It now lives in the reservation card, making it easier to find. 
  • Users managing passes are now able to bulk add employees to the pass using a CSV upload.

Fixed

  • Fixed a bug with our Slack and Microsoft Teams integrations where Robin wasn’t responding properly when asked “What’s free?”

 

 

Release # 35

May 5, 2021

New

  • In the mobile app, employees can now create a team of their favorite people and see when they’ll be in the office and where they’re sitting to easily book a desk nearby.
  • Robin admins can now choose to share the daily roster and pass management with the people who are responsible for managing or monitoring building access by creating a custom role with permission to view and/or edit the Manage > Access page. 

Updated

this_desk_is_shared.png

  • Employees using the web dashboard can now see when and how they can use the office. They can see a summary of the days the office is open and available for them to use, based on the building’s office hours and the employee’s Office Pass schedule. The card also includes the options to “Book a desk” and/or “Find a space”, which filters for available, bookable resources.

homecard.png

  • Analytics pages now offer improved speed, performance, quality and presentation of workplace data:
    • Faster loading of data on Analytics pages
    • Much more frequently refreshed data (every 2 hours)
    • Streamlined and simplified visualizations of some analytics screens and charts
  • Dashboard top nav header is now sleeker and simpler, making the overall web navigation experience easier.
  • Search bar removed for simplicity
    • Several buttons and icons (calendar icon, event creation button, etc) were removed because they were redundant with the primary home for those actions on dashboard sub-pages and created “noise” when using the navigation.
    • Help options moved to sub-menu in upper-right to streamline the header

Fixed

  • If you shared your assigned desk for others to use, you weren’t able to unshare it. Now you can unshare as needed.
  • Fixed an issue with desk check-ins where admins weren’t able to set a uniform check-in window across an entire building. Moving forward, the check-in window should match whatever you’ve set at the building level.
  • In the mobile app, employees can now cancel upcoming desk reservations they no longer need. Tap “view upcoming reservations”, and then select the reservation to modify. 

 

 

Release # 34

April 21, 2021

What's new?

You can now check in to assigned desks just like you can for hot and hotel desks. Desk check-ins provide a clearer sense of who’s in and which desks get used, and are especially helpful when used in conjunction with the daily roster. 

What's updated?

  • Health checkpoint - Admins can choose to include the name of who failed in the email notification that is sent when an employee fails a health checkpoint for a location.

Screen_Shot_2021-04-19_at_12.24.31_PM.png

The email notification will look something like this:

failed_notifi_w_name.png

  • Our rebuilt Zoom integration is now available through the Zoom App Marketplace. Connecting your Zoom account to Robin allows you to easily add zoom links when scheduling events through Robin.

Release # 33

Date: April 8, 2021

What's new?

  • Health Checkpoint admins can configure email addresses to get notifications when a user fails.
  • With unpredictable schedules and office occupancy, you need a different set of tools to manage an office for hybrid work. Office Pass is the evolution of Robin designed for teams navigating the flexible office, and it's rolling out to customer accounts the next week. With pass management and a revamped employee app, we can help your team manage and scale your office return. 

What's updated?

  • In the Robin app for Microsoft Teams, asking where a teammate was would show a blank response if they didn't have a reserved/assigned desk. Now it shows, No assigned/reserved desk at present, which is definitely more helpful. 
  • On the status board, we removed points of interest (POI's) from the legend. These tended to confuse employees as they didn't necessarily correspond to the POIs that were on a given floor. 
  • Workplace teams who paused abandoned meeting protection while offices were closed can now easily resume the setting for one or many buildings as teams start to return. 

What's fixed?

  • In the Layout tool, the advance check-in window (part of desk check-ins) was showing as 2 hours regardless of what you'd set at the building level. Now it will show what your set at the building level. 
  • Employees who book multiple desks now only need to take one health checkpoint per building per day (either via email or within the mobile app) in order to show they've completed this compliance step within the daily roster. 

 

 

 

Release # 32

Date: March 23, 2021

What's new?

Health checkpoint: Admins can now customize the message that end users see when they meet or do not meet the requirements. Messages can include an email or additional links for employees to reference. Message customizations are on a per-survey basis.

custom_p_f_msg.gif

What's updated?

  • When adding new users, admins can now add users without immediately sending an invite. This allows you to finish setting up Robin (defining permissions, assigning people to desks, etc.) before inviting new users.

What's fixed?

  • The desk check-in reminder email was taking people to a blank page; now it takes them to the confirmation page, as expected.

 

Release # 31

Date: March 9, 2021

What's new?

  • The health checkpoint now requires admins to specify the correct answer to all questions. Employees will get a message to come in or stay home based on their response. Admins can view which employees have passed, failed, or have not completed the survey from the daily roster. Existing surveys need to be configured to specify the correct answers. 

roster_P_F_shield.pngP_F_msg_preview.png

  • Employees using the mobile app will see a warning if they attempt to book a space or desk outside of the building’s office hours

What's updated?

  • As part of streamlining analytics and strong customer feedback, we’ve discontinued the weekly space analytics email to admins for now. We expect to revisit analytics notifications in the coming months as we expand them to include more workplace-level metrics.

What's fixed?

  • We fixed a few issues on the mobile app, including:
    • A message was incorrectly displaying that the search time was outside of office hours.
    • You couldn’t see upcoming desk reservations that were more than two days out. Now you can!
  • We fixed an issue where confirming your desk reservation via email would take you to a blank page.
  • On the daily roster, some desk assignments were displayed twice for each user. Now they should display just once. 

 

 

Release # 30

Date: February 22nd, 2021

Highlights 

What's new?

What's updated?

  • To streamline the Analytics tab and focus on the important insights that bring users the most value, we’ve removed Analytics > Leaderboard and Analytics > Activity Feed. Much of the information in the Leaderboard is reflected in the Analytics > Spaces insights when filtered to an individual Space.

What's fixed?

  • On the web dashboard, we fixed an issue where the notification bell (🔔) wasn’t displaying for users who can approve meetings only in certain rooms (as opposed to entire buildings).
  • 120-degree desks weren’t displaying properly in Robin’s “static” map images (found in emails, Slack/Teams notifications, etc.). Now they do!
  • Fixed a number of issues related to status board ease of use and performance. If you’re looking for in-office signage to show room and desk availability, take a fresh look at Robin status boards!

 

 

Release # 29

Date: January 26th, 2021

Highlights 

  • The daily roster feature is now live within Robin under the Manage > Access tab.
  • Multi-day reservations now default to work hours, rather than starting and ending at midnight each night

What’s new?

Daily roster is now generally available from the Manage > Access (Beta) tab. This page helps admins know how many people, and who, to expect in the office on a selected day based on their desk reservations. 

What’s updated?

Mobile

  • The Robin mobile app now supports recurring, partial-day reservations (note that this requires you to update the app).

Maps

  • We updated styling for the list view alongside the office map summarizes the number of available desks per pod, and makes it easier to scan for a particular group of desks in the office (e.g., Finance) to find the best place to work.

Desks

  • Multi-day reservations now default to building work hours rather than starting and ending at midnight each day. This helps ensure that notifications and workflows tied to reservation start (health checkpoint, desk check-in reminders, and abandoned desk protection) are sent closer to the start of the workday, just like they are for single-day reservations. This change applies to the web and mobile (this requires the latest version of mobile app).

What’s fixed?

Maps

  • When users view the floorplan for an office building located in another timezone, they now view the current availability and make the reservation in the building’s timezone instead of their local time.

 

 

Release # 28

Date: January 12th, 2021 

What’s new?

Maps

  • Map styling: We’ve improved our map styling (“show which desks have people at them”) for those that are using the map. To see the correct styling, you’ll need the latest version of the app, which can be manually updated via the App Store or automatically updated over the course of a few days.
  • New list view for the map: The updated list view that now appears alongside the map is now live.

What’s updated?

Desks

  • Previously, users couldn’t see which desks had people at them without clicking every desk. This made it hard for employees to decide where to book a seat and hard for admins to see expected occupancy at a glance. Now, these occupied desks and restricted desks are styled differently:

desks_jan_19th.png

Occupied desks have dark shading; restricted desks have a slash through them

  • Layout Tool -  a note appears below “Delete” for desks and desk groups as a reminder. Deleting desks removes reservation and assignment information associated. This is inclusive of current, past, and future reservations and assignments in the desk export. To keep historical information please download and save a copy of the desk export before deleting desks.

desk_layout_Jan_19th.png

 

What’s new?

  • On mobile, the map wasn’t properly showing when on-demand spaces were in use. Now they’re properly styled as red/busy.
  • Fixed an issue on the web dashboard where the map wasn’t properly showing when a space was booked, but unconfirmed.

 

 

Release # 27

Date: December 15, 2020 

Highlights 

  • The ungroup feature within the Desk Layout tool is now live.
  • For the health checkpoint, admins can edit health checkpoints and save changes without having to publish an active checkpoint.

What’s new?

Desks

  • Desk layout tool “ungroup” feature: Workplace Administrators want the ability to reorganize desk groups to respond to changes in their Office. To make this easy, Layout Desks now has an “ungroup” feature. Ungroup, will preserve the configuration of desks: desk name, desk type, and amenities. The pod name and policies will be removed.

What’s updated?

Desks

  • Desk layout tool updates: Desks that have been archived show up as an outline in the Layout tool so that admins can re-activate when needed. To make understanding your floor plan easier the number of archived desks is listed in the summary on the right-hand pane. Archived desks are included in the “Total number of desks” topline number.
  • Terminology updates: We updated terminology on the Roles and Permissions screen visible to Premier Plan accounts from using legacy terminology for a grouping of desks as “Zones” to more accurately reflect what the rest of the platform calls “Desk Groups”. 

zones.__groups_combinedpng.png

Maps

  • When looking at the “All Floors” tab, users can now filter the space list to find a specific space by name, and/or the desk list to find a specific pod, desk, or person.

Status Board

  • If you wanted a status board zoomed in to a specific part of the map (ex: to show a specific part of a large floor), it was hard to set that zoomed view to a specific aspect ratio. Now it’s much easier.

Other

  • Health Checkpoint: Admins can edit health checkpoints and save changes without having to publish an active checkpoint.
  • SCIM: When provisioning new users via Azure (SCIM), admins can sync user avatars. 

What’s fixed?

Maps

  • Booking a desk from the interactive status board would fail when the user was booking from a different time zone. Since status boards are meant to be used within the office, booking is now based on the building’s time zone.

 

 

Release # 26

Date: December 2, 2020 

Highlights 

  • If you hit an empty state during office setup, we'll instruct you to reach out to add a floor plan.
  • We’ve added the option for you to resize your desks with a “resize desk” slide within the desk layout tool.

What’s new?

Maps

  • New empty states during office set up will instruct admins to reach out to add a floor plan and encourage admins to configure existing floor plans.

Desks

  • Workplace admins can now size desks to better reflect their office in Robin - they can select a group of desks and use the “Resize desk” slider and also size all desks on the floor by clicking “select all desks” under the resize all desks slider.

What’s updated?

Maps

  • The status board is now much less resource-intensive, meaning that it loads faster and is much less likely to crash during extended use.
  • We renamed the “Manage” drop-down to “Edit Floor” on the Office search tab to distinguish it from the “Manage” tab.

 

 

Release # 25

Date: November 11, 2020 

Highlights

  • Health Checkpoint: admins can now survey employees before they come into the office to help prevent the spread of COVID.
  • Desk check-in notification for Slack/Teams: accounts with this integration on can now receive check-in notifications.

What’s new?

Desks

  • Desk check-in notification for Slack & Teams: In order to receive these notifications (as well as any other Slack/Teams notifications), admins must first add Robin to their Slack workspace. Then users need to connect their individual Robin account to their Slack/Teams accounts. 

Other

  • HealthCheckpoint: Robin’s Health Checkpoint allows admins to survey employees and collect data from them to determine if they have been in contact with someone or are personally experiencing symptoms of COVID-19 prior to coming into the office.
    • Available for all plans; basic, pro, & premier

What’s updated?

  • Room display upgrades: we installed an update on all of our office tablets.
  • Security updates: We upgraded our security by removing TLS 1.0 and TLS 1.1

 

 

Release # 24 

Date: October 27, 2020 

Highlights

  • Robin Dashboard improvements:  We’ve made several changes to the Office search UI that gives you greater real estate to your office map. 
  • Desk Analytics: These insights were designed to help you monitor desk usage and stay ahead of key trends to better adapt your office to new ways of work.

What’s new?

Maps

  • New dashboard and map improvements: we’ve made several changes to the Office search UI that gives you greater real estate to your office map, leading to better discovery, understanding, and wayfinding within your workplace. For more view details, view this Help Center article, here.

Desks

  • New! Analytics: Analytics for desks are now live! Analytics provide a high-level overview of space & desk utilization in real-time for the workplace. It helps teams understand office capacity and how to optimize existing space or plan for new ones.  For more details, view this Help Center article, here.

What’s updated?

Desks

  • On the web dashboard, users with the default Member role will no longer see the Browse or Map tabs. Organizations on the Premier plan can modify the member role to show these tabs by enabling the Manage offices and maps permission.
  • Admins can now rotate the kiosk so that its' orientation matches the user’s physical orientation (ex: when looking at the kiosk, the left side of the kiosk matches what’s physically to the left of the kiosk).

Integrations

  • To address a longstanding issue with the Robin Slack integration and focus it on the things we do well, we’ve removed the schedule and up next commands from Slack and Teams.

 

 

Release # 23 

Date: October 14, 2020

Highlights

  • Robin’s desk layout tool is now available for those that have maps and desks within Robin. The tool allows you to add and arrange desks and manage accurate floor plans on an ongoing basis.

What’s new?

Desks

  • Robin’s desk layout tool is designed to help you manage your floor plan all from a single place - your map. With the desk layout tool you can add and manage desks on a map, setup and configure desks to meet unique requirements in your office.
    • The desk layout tool allows users to:
      • Configure their floor plan from within the Map.
      • Provides an accurate view of the office with 120 desk shapes and configurations.
      • Makes an easy setup and admin experience within Robin.

Other

  • Robin’s Health Checkpoint (beta) allows admins to disseminate and collect data from employees to determine if they have been in contact with someone or are personally experiencing symptoms of Covid-19 prior to coming into the office.
      • Included with Basic, Pro & Premier plans
      • This feature is in Beta, only. If interested please reach out to your Account Manager or CSM.

What’s updated?

Desks 

  • On mobile, the desk popovers make it much more obvious when someone has checked into a desk, how long you're booking a desk for, why a desk can't be booked due to permissions, desk type, desk policies, or distancing. 

desk_mobile_2.png

 

 

 

Release # 22 

Date: October 2, 2020 

Highlights

  • The review and publish modal now has a table that displays changes users make [to what and where].
  • A new sidebar is available for users and will appear when making changes to seat assignments or desk types which sums up the changes being made.

What’s new? 

Maps

  • Review and publish modal: The review and publish modal now displays the impact on flexible desk reservations when making changes to a desk. These changes will be shown in a table within the modal. Note: the “Notify people of changes via email” flag allows users to get a notification when a seat or desk reservation is changed.

review___publish.png

Desks 

  • Sidebar improvements within seat assignments: There is a new sidebar users see when making changes to desk types or planning seat assignments. This includes the option to change desk types, availability, and assignment, with additional information about current and future reservations. Users can understand who was assigned a seat or what the reservation schedule is for a flexible desk.

new_side_bar.png

What’s updated? 

Desks

  • Desk popover updates: Desk popovers now make it much more obvious when someone has checked in to a desk, how long you’re booking a desk for, and why a desk can’t be booked due to permissions, desk policies, desk type, or distancing (web, only right now).

image__6_.png

Mobile

  • Mobile app behavior changes:
    • Desk bookings now start at the time indicated in the search picker (ex: 1pm – midnight instead of midnight – midnight).
    • The search time will now default to the start of the building's working hours.

Other

 

 

Release # 21 

Date: September 16, 2020 

Highlights

  • For map users, a receipt of changes will be automatically sent to publishers when making seat assignment changes. 

What’s new? 

Maps

  • Receipt of changes: When an admin publishes a draft, an email receipt will automatically be sent to the publisher with a list of the seat assignment changes. Now, it will also include information about cancelled reservations. 

What’s updated? 

Desks

  • When booking a desk via the list view on the dashboard, the start/end times now default to building work hours rather than 7am and midnight. Users can still adjust start/end times, if needed.
  • In the admin settings, scheduling policy descriptions are now clearer and more concise.  Max future date is now labeled Advance booking threshold and Restrict booking on kiosk is now labeled Prevent booking on kiosk

Mobile

  • The latest mobile app update includes the ability to reserve a desk for non-consecutive days (e.g. Tuesday & Thursday).  
  • We’ve made several small copy improvements/changes to the onboarding experience within Robin.

 

 

Release # 20 

Date: September 2, 2020  

Highlights

  • For map users, a receipt of changes will be automatically sent to publishers when making seat assignment changes. 
  • Premier customers now have the ability to publish and create a draft for specific buildings. 

What’s New? 

Maps 

  • Receipt of changes: When an admin publishes a draft, an email receipt will be sent to the publisher with a list of the seating assignment changes. 
    • Impacts: All map users
  • Custom roles for admins: For Premier customers, you can now create a custom role that gives an admin access to create and publish a draft for specified buildings. Previously, admins needed permissions across the entire organization to create and publish drafts for a building.
    • Impacts: Map users, Premier only.  

What’s updated? 

Desks 

  • When booking a desk via the map on dashboard, the start/end times now default to building work hours rather than 7am and midnight.

office_half_hours.gif

  • Admins can now adjust building work hours in half-hour increments rather than full-hour increments. 

Screen_Recording_2020-08-28_at_09.31.38_AM.gif

  • In the desk data export, we replaced the Reservation status column label with a Canceled at column. Now admins can audit not only whether a reservation was canceled, but also when.

Image_2020-08-27_at_2.32.41_PM.png

Mobile

  • We just released a new update for our mobile app titled Robin 3.16.0. You may need to update and re-download the app for the new version to appear, but this will improve the app performance and look and feel.

 

Release # 19 

Date: August 19, 2020 

Highlights

  • Now, when a user creates a draft in the floor plan management tool, it will create an office draft for that particular office in the backend. Previously, drafts were at the organization level, meaning the draft included changes to all offices within the organization.

What’s New? 

Maps

  • Office drafts: Now when a user creates a draft, an Office draft will be created in the backend. Meaning, as a Workplace Admin, I want to be able to draft my changes for the London office without having to worry about the impact this may have on the San Francisco office changes. 
      • Users won’t notice a change on creation, but when they select “Review and Publish”, a summary of their changes will appear.
      • Existing organizational drafts will not be affected. Once published, the next draft created will be at the Office level. 
        • Impacts all Map users

What’s updated? 

Dashboard 

  • When editing roles within the Dashboard, the “Edit” icon is much more intuitive, with some changes in the design. 

Previously: 

edit_role_UI-before.png

Today:

edit_role_UI-_pencil-_cropped.png

Desks

  • In the Dashboard desk popover, the button for ending/canceling a desk reservation is now labeled “Cancel reservation” (previously labeled “Unreserve”) to make the employee experience more consistent. 

Previously:

desk_popover_B4edit.png 

Today:

Desk_popover_today-edit.png

 

Release # 18 

Date: August 4, 2020 

Highlights

  • Our new People Exports within Robin display a specific user’s desk reservation history, as well as nearby people within the export. 

What’s New? 

Desks

  • We have two new People Exports, which help teams look up when someone was in the office according to their desk reservations/assignments. Admins can now download a reservation desk history and as of this sprint, include nearby people within the export. This can be found by navigating to Analytics > Exports > People
      • Impacts: Desk users, Pro and Premier plans  

Dashboard

  • On the Dashboard, we restyled the date picker to work better on smaller displays. As part of this work, we removed the Done button to save you an extra click when booking for only one day.
  • Impacts: Desk users, all plans

date_picker.gif

What’s updated? 

  • POI: Custom points of interests will now appear as a dot on the map instead of an icon on the pin, the label appears by default on the Dashboard & Kiosk. 
  • Mobile: Additional maintenance work with our internal upgrade, additional improvements to map popovers.

 

 

Release # 17 

Date: July 23rd, 2020 

Highlights

  • As of this past week, we’ve now released Point of Interest icons for sanitization stations, kitchen, reception, lockers and genderless restrooms. 
  • We have a new people export available within Robin which displays a specific user’s desk reservation history and can be exported via CSV. 

What’s New? 

Desks 

  • We have a new people export available within Robin to look up when someone was in the office. Users can download a copy of a specific user’s desk reservation history in any app they use to manage spreadsheets (i.e. CSV file).
    • Available for Pro and Premier plans, only. 

Maps

  • Point of Interest markers for sanitization stations, kitchen, reception, lockers and genderless restrooms are now available for users when creating POI’s on the map.
    • Available for all users

Performance Improvements 

  • Spaces: It’s now easier to book a space from the map, with some new UI that shows at the bottom of the screen instead of changing things to a full-screen view.
  • Mobile: Maintenance work with our internal upgrade, additional improvements to map popovers. 

 

 

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