This message is typically related to a syncing issue with your personal calendar integration. This is usually a quick fix by disconnecting and reconnecting your personal calendar integration. To do this, follow the steps outlined below.
First, disconnect your calendar integration:
- In the web dashboard, navigate to your user profile in the top right corner.
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Click User Settings.
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Click Integrations in the left panel.
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Depending on which calendar system you use, click Manage next to either Google or Microsoft 365.
- Click Remove at the bottom of the page.
- Robin will ask you if you're sure you want to remove your account, click Ok.
Now, connect your calendar integration again:
- From the integration page, click Connect next to your calendar system.
- Click Connect again.
- Follow the Oauth verification steps.
- Now, try booking a room again.
- If you're still having trouble, try:
- Logging out of Robin and back in.
- Clearing your web browser's cache.
- No luck? Use the chat bubble in the bottom right corner of the Robin screen to reach out to our customer support team. They are happy to help! Pro tip: Include a screenshot of the error message you're hitting.