Set up badge printing for arrival displays

Set up a badge printer so your arrival display prints guest badges.

What you need

• An iPad that runs iPadOS 16.0 or later
• A supported badge printer (see below)
• Supported badge printing labels- Brother Genuine DK-2251 badges. Arrival displays must use the official Brother Genuine brand.

The arrival display app does not support Android devices.

Supported badge printers

Robin supports these badge printers. Robin recommends the Brother QL-820NWB for the best experience.

• Brother QL-820NWB
• Brother QL-820NWBc
• Brother QL-720NW
• Brother QL-710W

Robin supports DK-2251 badges for printing.

Set up a Brother badge printer to print over wifi

Step 1: Set up the printer

1. Make sure your Brother badge printer is a supported model and is powered on.
2. Use the up and down arrows to set the printer's date/time and language.
3. Select the Menu button to go to the WLAN settings.

4. Select WLAN "ON".

   

5. Go back to the WLAN settings and select "infra Manual Setting".

   

6. Select the network that your arrival display iPad connects to and enter its password. The printer shows "connected" when it connects.
7. After it connects, go to the main WLAN settings.

8. Select WLAN → WLAN Status → Infrastructure Mode to find the IP address.

   

9. Next to "IP Addr:", you see a series of numbers separated by periods (for example 422.187.1.43 or 10.2.1.34). Write down the IP address.

   

10. Pair the badge printer with the Arrival Display with the IP address. See Step 2 below.

Note: Use the same IP address for each. You can find it in the Robin web dashboard > Manage > Devices > Arrival Display tab.

For more help, see the Brother printer manual and support documents:

• QL-820NWB/820NWBc Manuals
  • User’s Guide

Step 2: Pair the printer with Robin through the arrival display app

1. Open the Robin web dashboard and go to Manage → Devices.

2. Select Add a device in the top right corner → Arrival display.

   

3. Use the window to set up the display. Give the arrival display a name people recognize.
4. In the drop-down menu, select where the arrival display is.
5. Toggle ON the badge printing setting.

6. To show a photo ID on badges, toggle ON the guest image capture setting.

   

7. Give the badge printer a name people recognize.
8. Enter your badge printer's IP address. To find it, see step 9 in Step 1.
9. Select Add display.
10. To complete the arrival display registration, note the code that will be used to register your device.

Step 3: Pair the printer with the arrival display

1. On the iPad, install Robin's Arrival Display app from the Apple App Store.
2. Open the app and enter the pairing code.
3. Select Next. The app asks for permission to find and connect to devices on your local network.

4. Select Allow to give pairing permission.

   NOTE: The Arrival Display and the badge printer need to be on the same network in order for the devices to pair successfully.

   

5. If you include badge photos, select Allow to give camera access.
6. Confirm that the registration details are correct, then select Register.

Manage devices after registration

After you set up the arrival display and the badge printer, manage them in the web dashboard. Open the web dashboard > Manage > Devices.

The Arrival Display tab shows:

• Display Name
• Location
• Creation date
• Pairing code and status (if it is paired to a badge printer)

The Badge Printers tab shows:

• The arrival display it is paired to
• The location of the Arrival Display
• The printer's status
• An option to remove the printer from the Arrival Display