Fix common error messages on room displays. If you or a coworker sees one of these errors, this article shows how to troubleshoot it.
Incorrect permissions
Robin needs read/write access to the meeting organizer's calendar to make any changes to the meeting. Changes include starting or ending a meeting early, and extending a meeting.
When Robin can see the event but cannot change it, you see an error like this:
We don't have permission to move this meeting's start time, but you can still use the room. You should check that Robin is allowed to edit this room's calendar.
This error happens most often for G Suite users. A Google Admin for your office can make sure Robin has the necessary permissions to edit all calendars.
Display is offline
Robin needs an internet connection to keep calendars in sync. When the tablet cannot connect to wifi, the display shows an "Offline" mode. Check your network settings and reconnect your device to the wifi network. Robin reloads automatically when it is back online.
Check the network settings to find where Robin has trouble getting back online.
Frequent connectivity problems
Try these tips to fix wifi connectivity problems.
Conflict with another event
Robin tries to prevent double bookings. If someone else books a meeting just before you do, you see a message about the conflict. To see which other spaces are available, open the "Find another location" view.
Missing event
This message shows when an event is no longer on the resource calendar or in Robin. This happens when someone removes the event remotely, by canceling or moving it.
Missing calendar
In rare cases, calendars can disconnect from their spaces in Robin. This can happen when the password for the paired G Suite account changes, and Robin loses access to the calendars.
A Robin admin can fix this by reconnecting the account in the web dashboard.