Troubleshooting

Room display problems

Fix errors and connection problems on room displays.

• Fix common room display error messages
• Room display is "Unable to edit, extend, or end this event" for Google calendars
• Impromptu meetings are removed from my calendar
• Wifi connectivity problems for Rooms
• Send error logs from a room display

Common problems

Check Robin status and fix common booking and sign-in problems.

• "Something went wrong" error when you book a room
• Get notified of system status changes
• "We had a problem loading this page for you" error
• Invite link didn't add your account to the organization
• Browser cookie settings prevent sign-in

Calendar sync problems

Fix problems with calendar connections and events that do not sync.

• Fix errors connecting your Exchange account
• Repair a broken calendar connection
• Change the connected calendar account
• My calendars list only shows my work email
• Missing some Google calendars during room setup
• Fix "Calendar Not Found" with Microsoft 365

See all 9 articles

Known issues

Known issues and how to work around them.

• Newly created Google calendars aren't syncing to Robin
• Show correct meeting titles, privacy and description for Microsoft 365 and Exchange
• Events booked through Robin show in Outlook in UTC instead of your local timezone (Exchange only)
• Slack commands not working