Slack commands not working

Issue

In December 2022, we introduced a new Slack command, "/Who-is-in," that sends a summary of who all is planning to be in the office that week. However, in order to get this functionality, the Slack integration needs to be refreshed by a Robin admin. We know this is not ideal and we're working on a better workaround for this.

Note, this only needs to be done on the organizational level. Individual users do not need to refresh their Slack integration. 

 

Refreshing a Slack integration

1

From the web dashboard, navigate to Manage > Integrations. 

2

Locate the Slack integration and click Manage. 2022-12-13_12-31-48.png

3

Scroll down & click Remove at the bottom.2022-12-13_12-35-04.png

4

Now from the main integration page, click Add to Slack. 

2022-12-13_12-37-48.png

5
This will open a window where you can sign in to your Slack team.

install-slackbot-2.png

6
Select your Slack team, then authorize the app.

Authorize_access_to_your_account___Slack_and_Dashboard_-_Robin_Roadshow.png

7
Once you press "Authorize," Robin will connect to your Slack team automatically and can be found via the Team Directory. Invite it to a common channel, or just leave it as a DM-only tool. Pro-tip: you can select a DM with yourself from the dropdown!

authroize_step_2.png

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