"Something went wrong" error when you book a room

If you see "Something went wrong" when you book a room, your personal calendar integration usually has a sync problem. To fix it, disconnect your personal calendar integration and connect it again.

Disconnect your calendar integration

1. In the web dashboard, open your user profile at the top right.
2. Select User Settings.
3. Select Integrations in the left panel.
4. Select Manage next to Google or Microsoft 365, for the calendar system you use.

   

5. Select Remove at the bottom of the page.
6. Robin asks you to confirm that you want to remove your account. Select Ok.

Disconnect Teams if you use Microsoft

If you use Microsoft, also disconnect your Teams integration.

1. Select Manage next to Teams.
2. Scroll to the bottom of the page and select Remove.

Robin removes the integration.

Connect your calendar integration again

1. On the integrations page, select Connect next to your calendar system.
2. Select Connect again.
3. Follow the OAuth verification steps.
4. If you use Microsoft, also select Connect next to Teams.
5. Book the room again.

If the error stays

Try these steps:

• Sign out of Robin and sign in again.
• Clear your web browser's cache.

If you still see the error, contact the Robin support team through the chat bubble at the bottom right of the Robin screen. Include a screenshot of the error message.