Invite link didn't add your account to the organization

Did you come to a page that looks like this, but expected to see something different?

Why the invite did not work

Each email invite is unique to one person. Only the email address it was sent to can use it, and only once. If you accept an invite and still see the page above, usually one of these 2 things happened:

  • You used a coworker's expired invite link.
  • You selected "Sign in with Google" and chose a different account from the one the invite went to. For example, jdoe@gmail.com and not jdoe@business.com.

Fix it

Ask an admin to invite the email address you signed up with. To merge or remove a duplicate account, email the Robin support team, and the team can help you combine them.

Articles in this section

Was this article helpful?
6 out of 22 found this helpful
Share