Connecting your service account with Robin
- 1
- Navigate to the Manage > Integrations tab within Dashboard.
- 2
- Select Connect next to Exchange.
- 3
- This will trigger a window that prompts you to enter your service account information and details about your Exchange server. After filling in details, click "Connect Account". We use EWS (not OWA) to connect, so your Exchange URL should follow a format similar to https://mail.domain.com/EWS/Exchange.asmx
- 4
- You're done! Should you ever need to change the integration account, you can follow these steps.
Check your User Name
Your domain (aka Target) must be in all CAPS. When you enter your user name, make sure DOMAIN\username are separated with a backslash(\).
Variations from this pattern may prevent you from authenticating your account.
If you're unable to connect, try running through the troubleshooting steps and connectivity test here.