Before connecting your Exchange account with Robin, you'll want to create a service account with access to the shared resource calendars for your office.
What's a Service Account?
A service account is simply a user account with a specific purpose: to provide a security context for services - such as your calendars - which run on a Windows server. Administrators can manage service accounts individually to determine the level of access outside applications will receive.
There are two ways to create a service account and mailbox:
Creating a service account via the shell
In the Exchange management shell, run the command:
New-Mailbox -UserPrincipalName booking@your_domain -Alias booking -Name Booking -OrganizationalUnit Users -FirstName Booking -LastName User -DisplayName "Booking User"
Make sure 'your_domain' is the domain of your organization. The shell will prompt you to enter a password for the new user.
Creating a service account via Exchange console
The following screenshots show Exchange 2007 and 2010, but the process is the same in Exchange 2013 and higher.
- On the Exchange Server, open up Exchange Management Console (EMC).
- Navigate to Recipient Configuration>Mailbox
- On the right “Actions” pane, click “New Mailbox”
- Select “User Mailbox”
- Select “New User”
- Enter the information to create the account and set up the service mailbox
- Enter an alias for the mailbox. This can be something like “booking”, “service_account”, etc.
- Finish the setup and the user should be created.