Create a service account to pair with Robin

Before connecting your Exchange account with Robin, you'll want to create a service account with access to the shared resource calendars for your office. 

What's a Service Account?

A service account is simply a user account with a specific purpose: to provide a security context for services - such as your calendars - which run on a Windows server. Administrators can manage service accounts individually to determine the level of access outside applications will receive. 

There are two ways to create a service account and mailbox: 

Creating a service account via the shell

In the Exchange management shell, run the command:

New-Mailbox -UserPrincipalName booking@your_domain -Alias booking -Name Booking -OrganizationalUnit Users -FirstName Booking -LastName User -DisplayName "Booking User"

Make sure 'your_domain' is the domain of your organization. The shell will prompt you to enter a password for the new user.

Creating a service account via Exchange console

The following screenshots show Exchange 2007 and 2010, but the process is the same in Exchange 2013 and higher. 

On the Exchange Server, open up Exchange Management Console (EMC).
Navigate to Recipient Configuration>Mailbox
On the right “Actions” pane, click “New Mailbox”
Select “User Mailbox”
Select “New User”
Enter the information to create the account and set up the service mailbox

Enter an alias for the mailbox. This can be something like “booking”, “service_account”, etc.
Finish the setup and the user should be created. 

Next up

Once you have your service account set up, make sure it has the correct permissions to connect with Robin.

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