Create a service account to pair with Robin

Before connecting your Exchange account with Robin, you'll want to create a service account with access to the shared resource calendars for your office. 

What's a Service Account?

A service account is simply a user account with a specific purpose: to provide a security context for services - such as your calendars - which run on a Windows server. Administrators can manage service accounts individually to determine the level of access outside applications will receive. 

There are two ways to create a service account and mailbox: 

Creating a service account via the shell

In the Exchange management shell, run the command:

New-Mailbox -UserPrincipalName booking@your_domain -Alias booking -Name Booking -OrganizationalUnit Users -FirstName Booking -LastName User -DisplayName "Booking User"

Make sure 'your_domain' is the domain of your organization. The shell will prompt you to enter a password for the new user.

Creating a service account via Exchange console

The following screenshots show Exchange 2007 and 2010, but the process is the same in Exchange 2013 and higher. 

1
On the Exchange Server, open up Exchange Management Console (EMC).
2
Navigate to Recipient Configuration>Mailbox
3
On the right “Actions” pane, click “New Mailbox”
4
Select “User Mailbox”
5
Select “New User”
6
Enter the information to create the account and set up the service mailbox

7
Enter an alias for the mailbox. This can be something like “booking”, “service_account”, etc.
8
Finish the setup and the user should be created. 

Next up

Once you have your service account set up, make sure it has the correct permissions to connect with Robin.
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