March 2020: Remote work and how we're addressing COVID-19

Updated March 13, 2020

As a workplace company, we know productive and healthy work days don't always happen in the office. This month, many companies will experience this firsthand as we all act for the safety and health of our employees, customers, and communities.

How will COVID-19 affect Robin?

In response to the spread of COVID-19, Robin has moved all staff to remote work starting March 11, 2020 until further notice. As part of this change, we’ve also stopped all non-essential travel and will conduct all meetings (internal and external) over video conferencing.

Distributed teams are a longstanding part of Robin’s company culture, and this change will not slow down regular operations. Our infrastructure and supporting teams participate in regular Business Continuity Plan (BCP) drills, and you can expect the same level of service. 

Updating your account for remote work

If you use Robin to manage your workplace, we have a few recommendations for adopting a remote work policy during COVID-19:

  1. Pause abandoned meeting protection for buildings that will not be occupied, especially if you primarily use the room display to check in. This will prevent rooms from accidentally removing active meetings, making conferencing details harder to find. Learn how to pause meeting removals.
  2. If you’ve enabled strikes for recurring meetings, consider increasing the threshold or pausing it as well, because Robin ends the event series after three consecutive missed meetings by default.
  3. If you need help making any of the above changes to your account quickly, our support and account teams are ready to assist.

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