Introduction
Meeting service assignees and approvers can manage service requests in the Tickets tab on the Services page in the web dashboard. Here, you can:
- Track
- Update
- Export ticket logs
- Download tickets as a PDF or CSV
- Communicate service request statuses & updates
View request details
- Click on the blue ticket link to open the ticket and review the request details.
Export a ticket as a PDF or CSV
- Open a ticket and select the Export PDF menu button in the top right corner of the ticket details module.
Filter & export ticket logs
- Use the filters at the top of each column to easily search for specific ticket information.
- Download the ticket log as a CSV file. The CSV reflects any filters you have applied.
Update the ticket status
- Click the Status field and select a new status from the drop-down menu.
- The service assignee and requester are notified via email of the status update and any changes made to the location or delivery time.
Note: If you change the status to Done or Cancelled for a past event, you cannot reactivate or update it back to To-do or In Progress.
Example of a status update email notification: