Where to manage service requests
Meeting service assignees and approvers manage service requests in the Tickets tab of the Workplace page in the web dashboard. There you can:
- Track requests
- Update requests
- Export ticket logs
- Download tickets as a PDF or CSV
- Communicate service request statuses and updates
View request details
Select the blue ticket link to open the ticket and review the request details.
Export a ticket as a PDF or CSV
Open a ticket and select the Export PDF menu button at the top right of the ticket details.
Filter and export ticket logs
Use the filters at the top of each column to search for specific ticket information. Then download the ticket log as a CSV file. The CSV shows only the tickets that match your filters.
Update the ticket status
Select the Status field and select a new status from the drop-down menu.
Robin emails the service assignee and the requester about the status update and any change to the location or delivery time.
If you change the status of a past event to Done or Cancelled, you cannot change it back to To-do or In Progress.