Meeting service assignees and approvers can manage service requests in the Tickets tab on the Services page in the web dashboard. Here, you can track, update, and communicate the status of service requests.
View the request details
Click on the blue ticket link to open the ticket and review the request details.
Update the ticket status
- Click the Status field and select a new status from the drop-down menu.
- The service assignee and requester are notified via email of the status update, as well as any changes made to the location or delivery time.
Note: If you change the status to Done or Cancelled for a past event, you cannot reactivate or update it back to To-do or In Progress.
Example of a status update email notification: