1. Robin Help Center
  2. Displays & devices
  3. Status boards & kiosks

Setting Up a Robin Status Board on Neat Board (Custom App Mode)

Updated

Overview

This guide will walk you through setting up a Robin Status Board on a Neat Board 32, Neat Board 50 or Neat Board Pro using Neat's Custom App mode (Beta). Custom App mode provides a fullscreen, kiosk-style experience without visible browser controls like the address bar, creating a clean, professional display for your Robin Status Board.

Learn more about Custom Apps on Neat Hub here: https://support.neat.no/article/get-started-neat-pulse-app-hub/#understand

What you'll need:

  • Neat Board 32, Neat Board 50 or Neat Board Pro 
  • Active Robin account with admin privileges
  • Active Neat Pulse Plus or Pro account (paid tenant required for Custom App feature)
  • Enable Custom Web App in Neat Pulse
  • Stable network connection (Ethernet recommended)
  • Estimated setup time: 15-20 minutes

 

Part 1: Create Your Robin Status Board

Before configuring your Neat Board, you must create a Status Board in your Robin dashboard to obtain its unique URL.

Step 1: Access Robin Dashboard

  1. Log in to your Robin account at dashboard.robinpowered.com.
  2. Click Manage in the top navigation bar.
  3. Select Devices from the left sidebar.
  4. Click Create a status board.

Step 2: Choose Your Status Board Type

Select the type that best fits your needs. For this guide, we will use an Interactive Map as it takes full advantage of the Neat Board's touchscreen capabilities.

  • Static Map: Non-interactive view of floor plan and availability.
  • Scheduling Board: Big-screen signage with meeting schedules.
  • Interactive Map (Recommended): Touchscreen interface for searching and booking spaces.

Step 3: Configure Status Board Settings

Complete the following fields:

  • Name: Give your board a descriptive name (e.g., "Main Floor Kiosk").
  • Location: Select the office location.
  • Floor: Choose the specific floor to display.
  • Map Position: Drag the marker to indicate the physical location of the board (creates a "You Are Here" indicator).
  • Privacy Options: Toggle features like hiding employee names, meeting details, or desk assignments based on your requirements.

Step 4: Activate and Copy the URL

  1. Click Activate status board.
  2. Copy the unique URL displayed (e.g., https://dashboard.robinpowered.com/status_boards/[unique-id]).
    • Important: Keep this URL secure. Anyone with the URL can view the board.

Part 2: Configure Neat Device for App Mode

Step 5: Enroll Device in Neat Pulse

  1. Go to pulse.neat.no on your computer.
  2. Navigate to Devices > Add device.
  3. Name the device Enter the pairing code displayed on the Neat Board into the web browser.
  4. Note the Pulse enrollment code for use in Tap Continue on the Neat Board to complete enrollment.

Step 6: Factory Reset (If Previously Configured)

If your board is currently set up for Teams or Zoom, you must factory reset it first.

  1. Tap More (three dots) > Settings > System.
  2. Select Reset to factory settings.
  3. Enter admin password if prompted (default: last 6 digits of serial number).

Step 7: Begin Out-of-Box Setup

Follow the on-screen prompts to select your language and connect to the network (Ethernet recommended). Wait for updates to complete.

Step 8: Enroll Device in Neat Pulse

  1. When prompted for Pulse Enrollment Code enter in the code from Step 5.
  2. The Neat device will display the name assigned in Pulse.
  3. Tap Continue on the Neat Board to complete enrollment.

Step 9: Select "Other" Platform

Crucial Step: When asked to select a platform:

  1. Tap Other in the bottom left corner.
  2. Tap Continue.
    • Note: Do NOT select Microsoft Teams or Zoom. Selecting "Other" enables App Hub mode.

Step 10: Create a Web App in Neat Pulse

  1. In Neat Pulse, click Apps in the left sidebar.
  2. Click + Add web app.
  3. Configure the settings:
    • App Name: "Robin Status Board - Location Name".
    • App URL: Paste the URL copied in Step 4.
    • App Icon: Choose the Robin app icon. (512x512p minimum png file/link needed - higher resolution version of this? idwrDD55w7.jpeg (400×400))
  4. Click Add.

Step 11: Assign Web App to Device

  1. Once the device is enrolled in Pulse and you have chosen ‘Other’ for the platform you will be shown a list of Apps that can be activated on the device.
  2. Choose your Robin Status Board app from the list.
  1. If the Robin Status Boards is the only active App then it will be displayed and it will automatically start with the device.

Step 12: Launch

If there are multiple Apps enabled then on the Neat Board home screen, tap the "Robin Status Board" icon. It will load in fullscreen mode.

 

Part 3: Using Your Robin Status Board

Interface Overview

  • Green: Available
  • Yellow: Booked but not confirmed
  • Red: In use
  • Grey: Unavailable/Occupied

Booking a Conference Room

  1. Tap a room on the map or search for it.
  2. View capacity and amenities.
  3. Select a time block and tap Book.
  4. Important: You must check in at the room display to prevent the booking from being released.

Booking a Desk

  1. Tap Book Desk or select a green desk on the map.
  2. Tap Reserve.
  3. Important: Desk reservations made from the kiosk are for "now until the end of the day" only. Future booking is not available via kiosk.

 

Part 4: Troubleshooting & Tips

Common Issues

  • Add Web  App option missing in Pulse: Requires a paid Neat Pulse tenant. Contact Neat support.
  • Address bar is visible: Ensure that the active app is your web app.
  • Login prompt appears: Ensure the board is activated in Robin and IP whitelisting is configured correctly. The board should be publicly accessible via the URL.
  • Blocked IP message appears: Ensure that the location’s public IP is in the Robin Allow List.

Key URLs

  • Robin Dashboard: dashboard.robinpowered.com
  • Neat Pulse: pulse.neat.no

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