Connect your Exchange service account to Robin in the dashboard.
- In the dashboard, go to Manage > Integrations.
- Find Microsoft Exchange and select Connect. The Add a new service account window opens.
- Enter your service account information and details about your Exchange server:
- Service account's email address
- Password
-
Exchange server's EWS address: Robin connects with EWS (not OWA), so your Exchange URL should use a format like
https://mail.domain.com/EWS/Exchange.asmx - Service account user name or UPN
- Select Connect Account.
Check your user name
Your domain (also called Target) must be in all caps. In the user name, separate DOMAIN\username with a backslash (\).
If you use a different pattern, your account may not authenticate.
If you cannot connect, go through the troubleshooting steps and connectivity test.
To change the integration account later, follow the steps to change the integration account.