Connect your service account to Robin
Connect your Exchange service account to Robin in the dashboard.
- In the dashboard, go to the Manage > Integrations tab.
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Select Connect next to Exchange.
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A window opens. Enter your service account information and details about your Exchange server. Robin connects with EWS (not OWA), so your Exchange URL should use a format like https://mail.domain.com/EWS/Exchange.asmx
- Select "Connect Account".
To change the integration account later, follow the steps to change the integration account.
Check your user name
Your domain (also called Target) must be in all caps. In the user name, separate DOMAIN\username with a backslash (\).
If you use a different pattern, your account may not authenticate.
If you cannot connect, go through the troubleshooting steps and connectivity test.