Set up a Robin status board on Neat Board (Custom App mode)

Set up a Robin status board on a Neat Board 32, Neat Board 50 or Neat Board Pro with Neat's Custom App mode. Custom App mode shows the status board full screen, like a kiosk. It hides browser controls such as the address bar.

To learn more about custom apps, see Getting started with Neat Open Apps in Neat's help center.

What you need

Before you start, you need:

• Neat Board 32, Neat Board 50 or Neat Board Pro
• An active Robin account with admin privileges
• An active Neat Pulse Plus or Pro account (the Custom App feature requires a paid tenant)
• Custom Web App enabled in Neat Pulse
• A stable network connection (Ethernet recommended)

Setup takes about 15 to 20 minutes.

Create your Robin status board

First, create a status board in the web dashboard to get its unique URL.

Step 1: Open the web dashboard

1. Sign in to the web dashboard at dashboard.robinpowered.com.
2. Go to Manage > Devices.
3. Select Add a device.
4. Select Status Board.

Step 2: Choose your status board type

Robin recommends an Interactive Map, because it makes full use of the Neat Board touchscreen. The types are:

• Static Map: A view of the floor plan and availability that people cannot interact with.
• Availability Board: Big-screen signage with meeting schedules.
• Interactive Map (recommended): A touchscreen interface to search for and book spaces.

1. Select a board type.
2. Select Continue.

Step 3: Configure the status board settings

On the Details step:

1. In Building, select the office location.
2. In Floor, choose the floor to show.
3. In Board name, give your board a descriptive name (for example, "Main Floor Kiosk").
4. Drag the marker to the physical location of the board, or turn off Show 'You are here' marker. The marker is on by default.
5. Select Continue.
6. On the Customize step, use Meeting privacy and Kiosk controls to turn features on or off. For example, hide meeting titles or attendee names, or turn off desk booking and people search.

Step 4: Create the board and copy the URL

1. Select Create board.
2. Copy the unique URL that shows (for example, https://boards.robinpowered.com/[board-id]?kiosk=true).

Keep this URL secure. Anyone with the URL can view the board.

Configure the Neat device for App mode

Add the status board as a web app in Neat Pulse, then enroll the Neat Board.

Step 5: Create a web app in Neat Pulse

1. On your computer, go to pulse.neat.no.
2. Select Apps in the left sidebar.
3. Select + Add web app.
4. In App Name, enter "Robin Status Board - Location Name".
5. In App URL, paste the URL you copied in Step 4.
6. In App Icon, choose the Robin app icon.
7. Select Add.

Step 6: Add the device in Neat Pulse

1. In Neat Pulse, go to Devices > Add device.
2. Name the device.
3. Note the Pulse enrollment code. You use it in Step 9.

Step 7: Factory reset the board (if it was set up before)

If your board is set up for Teams or Zoom, factory reset it first:

1. Select More (three dots) > Settings > System.
2. Select Reset to factory settings.
3. If the board asks for the admin password, enter it. The default is the last 6 digits of the serial number.

Step 8: Start the out-of-box setup

1. Follow the on-screen prompts to select your language.
2. Connect to the network (Ethernet recommended).
3. Wait for the updates to complete.

Step 9: Enroll the device in Neat Pulse

1. When the board asks for the Pulse Enrollment Code, enter the code from Step 6. The Neat device shows the name you gave it in Pulse.
2. Select Continue on the Neat Board to complete enrollment.
3. Wait for the device to enroll. Then continue through the camera and framing setup screens until the board asks you to choose a service.

Step 10: Select the Neat Open service

When the board asks you to choose a service, select Neat Open.

Step 11: Assign the web app to the device

When the device is enrolled in Pulse and you chose Neat Open as the service, the device shows a list of apps you can activate on it. Choose your Robin Status Board app in the list.

If the Robin Status Board app is the only active app, the device shows it and starts it automatically.

Step 12: Launch the status board

If more than one app is enabled, select the "Robin Status Board" icon on the Neat Board home screen. The status board opens in full screen.

Use your Robin status board

People use the status board to see what is free and to book conference rooms and desks.

Status colors

The map uses these colors:

• Green: Available
• Yellow: Booked
• Red: In use
• Grey: Unavailable (desks only)

Book a conference room

1. Select a room on the map, or search for it.
2. View the capacity and amenities.
3. Select a time block.
4. Select Book.

Check in at the room display, or Robin releases the booking.

Book a desk

1. Select Book Desk, or select a green desk on the map.
2. Select Reserve.

A desk reservation made at the kiosk lasts from the time you book until the end of the day only. You cannot book for a later date at the kiosk.

Troubleshoot your Neat status board

Use these fixes for common problems.

• Add Web App option missing in Pulse: This option requires a paid Neat Pulse tenant. Sign in to Neat Pulse as an Owner to add a web app. Contact Neat support.
• Address bar is visible: Check that the active app is your web app.
• Login prompt appears: Check that the board is activated in Robin and that Restrict by IP is set up correctly. Anyone with the URL should be able to open the board.
• Blocked IP message appears: Add the public IP of the location to Restrict by IP on the status board.