When you connect Avigilon Alta (formerly Openpath) to Robin, hosts can give a visitor temporary door access when they invite them. The visitor gets a link in their invite email. On the day of the visit, the link checks that the visitor is at the office and opens a web page with a button for each door.
The visitor taps a button to unlock that door. The visitor does not need an app or an Avigilon Alta account.
Before you start
- You need admin access in Robin.
- Connect Avigilon Alta to Robin and map your doors to buildings. To do this, follow Avigilon (formerly Openpath) access control. You need an Avigilon Alta owner account to connect.
- Set up a geofence for each building that gets visitor door access. See Set up a building geofence.
Set up a building geofence
Do these steps for each building that gets visitor door access:
- Go to Manage > Offices.
- Select the building.
- Open the Check-in tab.
- Drag the building pin onto your office.
- Size the circle so it covers the building.
Turn on visitor door access
Turn on the feature and choose the doors that visitors can open.
- Go to Manage > Integrations.
- In the Installed list, select Manage next to Openpath (Avigilon). The Avigilon Alta integration page opens.
- In the Integration section, turn on Enable Visitor Door Access. It is off by default.
- In the door table, make sure each door that visitors use is linked to the right building.
- In the Allow access column, turn on the doors that visitors can open. This applies to every visit at that building.
- Select Save.
- Check the changes and select Save again.
If a building has no geofence, Robin shows a warning next to its doors and you cannot turn on Allow access for them. Select Configure building geofence to set one up, then come back and finish.
Give a visitor door access
Choose door access when you create the visit. You cannot add it to a visit later.
A host only sees Enable Door Access when both of these are true:
- The arrival building has doors mapped in Avigilon Alta and visitor door access is on.
- The host has permission to give door access in that building. Admins, owners and location admins have it by default.
To give a visitor door access:
- Create the visit as usual. See How to invite visitors to the workplace.
- Keep Send guest invite selected. The door access link is in the invite email.
- Select Enable Door Access.
- Select Create.
What your visitors get
On the day of the visit, the visitor opens the doors like this:
- The visitor opens the link in their invite email on their phone.
- The page asks for their location, to make sure they are at the office. The visitor selects Verify my location and allows location access in the browser.
- The page shows when their access starts and ends, and a button for each door. Doors are grouped by floor when you mapped a floor.
- The visitor taps a door's button to unlock it.
How it works
- The doors open only for a visitor who is inside the building's geofence.
- Access starts 5 minutes before the visit's start time.
- Access ends at the end of the visit day. The visit's end time does not change this.
- If you cancel the visitor's invite, their access stops. Their link then shows that access was revoked.
- Checking the visitor out does not stop access. It ends at the end of the visit day.
- If you change the visit time, the access times do not change. To change them, cancel the invite and invite the visitor again.
- Robin opens the doors through your Avigilon Alta account. Robin does not create an Avigilon Alta user for the visitor.
- If you turn off Enable Visitor Door Access or disconnect Avigilon Alta, visitor links stop working.