User accounts can be deactivated and re-activated by Robin admins under Manage > People. When a user account is deactivated, it's still visible to admins, and historical data is preserved, but it doesn't count toward billing. For example, when a person is on sabbatical or maternity/paternity leave, you may want to deactivate their account temporarily to free up space for a new user.
In this guide, we'll cover how to deactivate and reactivate a user account and what a deactivated account looks like.
How to deactivate a user account
Navigate to Manage > People > hover over the user's status > Deactivate.
What does a deactivated user account look like?
A deactivated user who is still logged in will see a page like this one:
And they'll have access to their user settings:
A deactivated user who has been logged out will see a page like this one:
How to activate a user account
Navigate to Manage > People > hover over the user's status > Activate.
FAQ
Q: What is the difference between deleting a user and deactivating a user?
Deleting a user deletes all of their information from our database. If, for whatever reason, a deleted user needs access to Robin again they'll need to be invited and register a new account.
Q: We are on user-based billing, does a deactivated user account count toward billing?
No, we only count active users toward billing.