Booking a desk for a guest:
Global admins, owners, and custom roles with delegation permission can reserve a desk for a guest from the office page using the guest's email. A few things to note:
- If your office uses desk check-ins, keep in mind that visitors are not Robin members, which means guests can't log in to Robin to complete desk check-ins. Reserving/assigning a desk with a visitor's email address does not automatically add their email in Robin as an actual Robin member.
- Lastly, because Robin only has an email address, the guest's name will not appear on the desk or in people searches.
- Since guests aren't Robin members they cannot check-in to their desk reservation. If your organization uses Abandon Desk Protection you will want to have an admin check-in the guest to their desk reservation or disable Abandon Desk Protection for desks that are used by guests. A guest checking in at an arrival display will not check them into their desk reservation.
Document acknowledgments
Guests can acknowledge documents or "accept terms" from an arrival display as part of the guest check-in workflow, or If they're pre-registered, they can acknowledge agreements from their mobile device using the email they received.
- An agreement is required to complete the check-in.
- Guests can send themselves a copy of the document via email.
- A copy of the document is emailed to the designated email address that was specified when the document was set up.
Arrival display:
Mobile device experience (pre-registered guests only):
Pre-registered guests can use their personal devices (mobile phone, computer, etc.) to access the guest portal via the invite email they receive as registered guests. From here, they can agree to any required documents anytime before the visit.
Guest self-checkout
Guests can check themselves out on their way out of the office using the arrival display. Just like the check-in process, guests will enter their email to pull up their visitor information, and then they'll see a check-out button next to their name. Checkout timestamps are reflected in the visitor log.