Overview
Is there a desk in your office that isn't working as expected and needs attention (e.g., your desk monitor isn't working)? You can report a problem directly to your workplace managers using the Robin web dashboard and mobile app. Follow along below to learn how.
This is a reporting feature only
Robin does not automatically disable the resource or automatically send status updates after an issue is submitted. Today, this is a one-way reporting feature, meaning two-way communication isn't available yet. But if your office uses external services (ServiceNow, FreshDesk, etc.), this will link into your normal email flow for addressing issues.
Mobile app
Schedule tab
Locate your desk reservation on your schedule and click the 3 dots to open the action menu > Report an issue.
Office tab
Use the Office tab on the mobile app to select the space or desk on the map > tap the action dots from the pop-up module > tap Report an issue, and fill in the details.
Web dashboard
Schedule page
You can also report a problem with a desk from your Workweek Schedule. Locate your desk reservation on your schedule and click the 3 dots to open the action menu > Report an issue.
Office page
Use the Office page in the web dashboard to select the space or desk from the map. Then click the 3 action dots > Report an issue.
Then what?
The service team will then receive an email like the one below that includes; the desk or space name, the location, details about the issue, and who reported it.