Supported Plans
- All plans
Report a problem with a meeting room to your workplace managers from the Robin web dashboard, the mobile app or the room display.
This is a reporting feature only
After you submit an issue, Robin does not automatically disable the resource or send status updates. The report goes one way, so you cannot reply to it or get answers through Robin. If your office uses external services (ServiceNow, FreshDesk, etc.), the report goes into your normal email flow for issues.
Report a problem in the mobile app
You can report a problem from the Map tab or the Schedule tab.
From the Map tab:
- Select the space on the map.
- In the pop-up, select the action dots.
- Select Report an issue and fill in the details.
From the Schedule tab:
- Find your reservation on your schedule.
- Select the 3 dots to open the action menu.
- Select Report an issue.
Report a problem in the web dashboard
- On the Map page in the web dashboard, select the space on the map.
- Select the 3 action dots.
- Select Report an issue.
Space example: Office map
Report a problem from the room display
You can report a problem from any room display outside your conference rooms. Select the Report an issue button at the bottom of the screen. The button shows only when your organization has at least one support service. For details, see Report a problem from the room display.
What happens after you report a problem
The service team gets an email like the one below. It includes the space name, the location, details about the issue and who reported it.