Step 1: Create a booking account in Google

Create a generic booking account

Robin recommends that you pair Robin with a generic booking ("Service") account, not a personal one. For example, use booking@yourdomain.com or meetings@yourdomain.com. After your organization connects a booking account, you can turn on personal booking. Then everyone who signs in with Google can book as themselves when possible.

If your company already uses a generic booking account to manage your meeting rooms, pair that account with Robin.

If not, Robin recommends that the admin of your company's Google account for Business create a user account to manage bookings for Robin. Watch the video, or follow the steps below it.

1. Sign in to your Google Admin account to open the Google Admin console. If the sign-in page shows a list of Google Accounts, choose your admin account (it does not end in @gmail.com).
2. In the Admin console menu on the left, select Directory > Users.
3. Select Add new user at the top.
4. Enter the booking user information.
5. Select Add new user.

Why use a dedicated booking account

The booking account acts as a booking assistant for your office. Anonymous calendar invitations come from this account. Events that Robin cannot create on behalf of the user show up on calendars that this account owns.

A booking account keeps other people's events off your personal calendar. To avoid conflicts, give it the right permissions.

This example shows a calendar event booked through Robin. The generic booking user in this example is named Hal.