Administrators can follow these steps to activate support services from the web dashboard and enable issue reporting from the room displays. This feature is available for offices on the Pro Plan and above.
Alert the right person when equipment is broken or missing, or when the room itself could use a little TLC.
- Open the details menu for the space, and tap "Report a problem".
- Select the category and issue from the available options.
Why don't I see the option to report a problem with amenities?
If you don't see amenities listed as an option, it means that amenity tags haven't been added to this room yet. A Robin administrator in your office can tag rooms with relevant amenities from the web dashboard.
- An email will automatically send to the appropriate person, alerting them to the issue with the room.