You can report a problem with a desk, such as a monitor that does not work, to your workplace managers. Report it from the Robin web dashboard or the Robin mobile app.
What reporting does
Reporting a problem only sends a report. Robin does not automatically disable the desk or send status updates after you report an issue. Communication goes one way, and replies in Robin are not available yet. If your office uses an external service such as ServiceNow or FreshDesk, the report goes into your usual email flow for issues.
Report a problem in the mobile app
You can report a problem from the Schedule tab or the Map tab.
From the Schedule tab
Find your desk reservation on your schedule. Tap the 3 dots to open the action menu, then tap Report an issue.
From the Map tab
On the Map tab, select the space or desk on the map. In the window that opens, tap the action dots, tap Report an issue, and fill in the details.
Report a problem in the web dashboard
You can report a problem from the Schedule page or the Map page.
From the Schedule page
On your Workweek schedule, find your desk reservation. Select the 3 dots to open the action menu, then select Report an issue.
From the Map page
On the Map page, select the space or desk on the map. Scroll down the sidebar on the right and select Report an issue.
What happens after you report a problem
Your service team gets an email like the one below. It includes the desk or space name, the location, the details of the issue and who reported it.