The no-show (abandoned) meeting feature automatically releases a room when nobody shows up to a scheduled meeting. This frees the room up for others who may want to use it, and makes it easy to keep outdated recurring meetings from piling up in your conference rooms.
How it works
When nobody checks into a scheduled meeting within a customizable time window, Robin will release the room. People can check in to meeting rooms by tapping "Check in or Start meeting" on the display app, or by confirming the space ahead of time from the mobile app, Slack integration, or the web dashboard.
When a room is unbooked due to a missed check in, the event is automatically truncated to the current time. By default this is 10 minutes after the original start time (e.g. 10:00AM meeting ending itself at 10:10AM after nobody checks in).
Before you can enable this feature, spaces need to be paired with the Rooms display app.
- This setting can be managed by an administrator from the web dashboard for an entire location or a particular space.
- Navigate to Manage > Offices, and then click the location and space you'd like to update settings for. From the space or building management page, scroll down to "Room Display & Display Scheduling". From there you will find the required settings.
Watch the video tutorial or follow the steps listed below on how to enable Abandoned Meeting Protection.
Part 1: Enable check- in button
The Rooms background is yellow (default setting) when a room is booked and no one has checked in yet. Tapping "Check in" from the display, mobile app, or web dashboard will confirm that the space is in use, and the display changes to red.
To enable the "Check-In" button navigate to the Space Management page, scroll down to Room Display and Display Scheduling. Once you've enabled the "Check- in" button, the next step is to think about how far in advance folks can confirm or check into meetings by setting a confirmation window.
- Set the meeting confirmation window
- The default confirmation window is 2 hours to check in for your meeting. You can customize the confirmation window for your organization under Manage > Organization > Event Customizations. Set a window that works best for your team, with a setting range from 10 minutes to 12 hours.
Part 2: Enable the abandoned meeting protection setting
- If you're not already on the space or building management page, login to dashboard and navigate to the space or building you'd like to update.
- Scroll to Display Scheduling for Abandoned Meeting Protection > click to Enable.
Adjust the threshold and timing folks have to confirm or check-in before the meeting is automatically cancelled. The default is 10 minutes, but choose the amount of time, in minutes, that works for your office (See above).
Additional setting (not required)
Strikes for recurring events
- This feature requires teams to be running the recurring events feature.
- This feature aims at recovering free space from meetings long forgotten. Set the number of times a recurring meeting can go unattended before Robin clears it permanently from the schedule (see above).
What to expect
Will events be deleted completely from the calendar?
In most cases, the event is removed from the space's calendar only, freeing the space up for others to use. Meeting organizers and attendees will still see the full meeting and its full duration on their calendars.
The only exception is when the space is the organizer of the event. This can happen when people book directly on the space's calendar and add themselves as an invitee, as is the case for some Microsoft users booking through Robin's web dashboard. Updating permissions to allow users to book as themselves will resolve this.
To avoid surprises, the event organizer will receive email notifications when an event is automatically unbooked that will look similar to the examples below:
Automatically cancelled (non-recurring) event notification
A recurring event is automatically cancelled and your organization has the strike rule enabled. The email notification includes how many strikes are left until the event is completely removed from the room calendar.
A recurring event is automatically cancelled and you've now hit the max strike threshold, therefore all future reservations for the recurring event are removed as well.
- Make sure your booking user has read/write access on the room calendars. This is most critical for G Suite users, and happens when the connected booking user doesn't have the right permissions to modify other people's events. If you see an error on your display when an event is attempting to auto-unbook this is why.
- Meetings that are 8 hours or more in length, do not require confirmation, and will not remove the meeting if abandoned. If you create a meeting within your organization's meeting confirmation window (see above), Robin will automatically confirm the meeting and will not require check in.
The Robin dashboard provides an analytics section called "Recaptured time: How much space can your office save?". The Recaptured time illustrates how much of that released time is used for ad hoc events. Check out the chart in Robin dashboard to learn more!
Reports are available for organizations starting at the Pro plan: You can find information about abandoned meetings in the dashboard exports. Look for the "Automatically unbooked at" column in the export.
You can also find data regarding abandoned meetings via the dashboard's Workplace analytics > Activity feed section directly. It will look something like this: