Robin apps may say "We don't have permission to edit this event" when you try to change or end some events. This happens most often for G Suite users. The cause is that the connected booking user does not have the right permissions to change other people's events.
Why permission errors happen
The room display can do only what the connected booking user can do. For example:
- You book a room as alice@domain.com and invite the conference room resource.
- The event syncs to Robin and shows on the room display.
- You select “End Meeting” on the room display.
- The booking user (booking@domain.com) tries to edit your event (alice@domain.com) to show the current time.
- If the booking user does not have permission to change your calendar directly, it cannot update the schedule.
For a longer example with pictures, see how Robin manages calendar events.
Fix permission issues for Google
Check that the booking account is still connected. Then confirm the booking account's permissions.