Executive Insights: Workplace Collaboration Score dashboard

What the Workplace Collaboration Score measures

The Workplace Collaboration Score dashboard is part of Executive Insights. It measures how well your workplace supports employee collaboration. It also lets you compare your performance with other companies anonymously.

Robin calculates the scores from the last 35 days of anonymized data across all Robin customers. The scores come from millions of data points from thousands of companies. They have 3 key components: workplace occupancy, ad hoc collaboration, and planned collaboration.

The overall score compares your office usage, in-person meetings and seating proximity with other companies. Each of the 3 key components also has its own score.

The score colors mean:

• Below average: 0-40 score
• Good: 40-70 score
• Very good: 70-85 score
• Excellent: 85-100 score

Workplace Occupancy Score

The Workplace Occupancy Score measures the difference between how many people could be in the office on a single day and how many people actually come in. A higher score means that more desks are occupied. If a space is too large, employees are less likely to have many in-person interactions.

The data behind this score helps you decide whether to expand or reduce your office space.

Improve workplace occupancy data accuracy

• Bring in badge data. This is the best way to improve occupancy accuracy. You can upload badge data via CSV into Robin, or work with the Robin services team to create a direct integration with your badge system. For information on direct badge integrations, contact your Customer Success Manager (CSM).
• Turn on automatic check-ins that use your office Wifi.
• Turn on local check-in policies for desks. With this policy, people can check in to their desks only when they are in the office.
• Turn on abandoned desk protection for desks. This policy drives check-ins: it releases the desk automatically if the user does not check in within the allotted time.

Increase your workplace occupancy score

• Reduce square footage to match occupancy.
• Reallocate desk space to conference rooms or collaborative spaces, or the other way around.
• Create an anchor day for each building, floor, or both.
• If you prefer assigned desks, use shared assigned desks to reduce the total number of desks you need.

Ad Hoc Collaboration Score

The Ad Hoc Collaboration Score measures how close employees sit to one another when they are in the office. A higher score means that more employees sit in the same areas instead of alone.

The data behind this score helps you decide whether to use shared assigned desks on less busy days, so people sit near one another, or to decrease the number of bookable desks.

Improve ad hoc data accuracy

Improve your overall check-in data. It shows whether people are actually in your offices and sitting close to one another. To improve it:

• Turn on automatic check-ins that use your office Wifi.
• Turn on local check-in policies for desks. With this policy, people can check in to their desks only when they are in the office.

Increase your Ad Hoc Collaboration score

• Change departmental seating zones.
• Move more seating to flexible seating.
• Limit which desks people can book. This creates a scarcity of desks, so people sit closer to one another.

Planned Collaboration Score

The Planned Collaboration Score measures how often meetings have multiple people present in person in the workplace, compared with meetings where all other attendees are virtual. A higher score means that people attend meetings together in person.

The data behind this score helps you plan how to encourage people to come into the office: by cross-functional teams, by departments, or across the whole organization. Anchor days are a good way to make sure that people who work together are in the office at the same time.

Improve planned data accuracy

• Make sure calendars are connected and all spaces have calendars:
  • Google setup
  • Microsoft 365 setup
  • Microsoft Exchange setup
• Upload badge data via CSV into Robin, or work with the Robin services team to create a direct integration with your badge system. Contact your Customer Success Manager (CSM) for information on direct badge integrations and to turn on the badge data CSV uploader for your organization.

Increase your Planned Collaboration score

• Set common days in the office, especially for teams that can all come in, and hold team meetings on those days.
• Create more phone booths and single-person spaces.

Location-specific usage breakdown graph & chart

Filter by campus, building, or both to see the overall collaboration score and its 3 components by building: occupancy score, ad hoc collab score and planned collab score. Use it to find out if some buildings support collaboration better than others.

Excluded buildings chart

This chart shows buildings with no recorded usage during the timeframe. The overall score excludes these buildings.