Manage your room displays from the web dashboard. Workplace operators can add theming, update settings and manage a fleet of devices.
Tip
Use the operations dashboard to prioritize and fix room display problems fast. If you have access, it is in the user profile menu.
Manage your devices
For an overview of all your devices and their status, go to Manage > Devices in the web dashboard. You see which devices are online and healthy, and which devices no longer report.
Scroll down to review all your devices at once. To filter the devices by building or status, use the drop-down menus at the top center.
From the list, you can:
- Select the device name to see more details, or to remove or edit the device.
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Select the space name for the device to review or edit the room display settings.
Get device notifications
Device notifications send emails to your inbox so you can track your room displays. Admins can sign up to receive a notification each time a room display goes offline.
When Robin sends device notifications
Robin sends a device notification when it has not heard from the display for 30+ mins. Short connectivity drops that happen from time to time do not count.
Troubleshoot devices that no longer report
A room display stops reporting when it is not paired with a space, or when the device is not online or not connected to power.
Devices that report as "not assigned"
Robin gives the device a new device ID when you install or reinstall the app. Until you pair the device with a new space, it reports as "not assigned". To pair a display with a space, see Set up your room display.
If you do not plan to reassign these devices, delete them. Select Manage > Remove All.
Room displays that are paired with a space
Check that the device is:
- Connected to the internet.
- Powered up and "on".
- Running Rooms app version 3.0 or later.
Devices that go offline
If your devices often have trouble staying connected to wifi, see these wifi tips.
Software updates can load an organization's networks and sometimes cause devices to go offline. More device tips:
Customize your display and update settings
Admins can update room display settings for an office building or for one room from the web dashboard.
Office building settings
- Go to Manage > Offices, then select an office location.
- Select the Display settings tab.
- Go to the Display scheduling section to see all available settings.
- Use the toggles to set up the settings that work best for your organization.
Individual room settings
- Go to Manage > Offices, then select an office location.
- Select a specific space.
- Find the "Display Scheduling" settings section.
- Use the toggles to set up the settings that work best for your organization.
You can also:
- Upload a custom theme
- Customize booking options and control available buttons
- Edit or delete a display
Edit or delete a display
- Scroll past the display settings to Devices.
- Find the display you want to change, hover your mouse over it and select Edit.
- In the pop-up window, edit the device name or delete the device. After you delete a device from a space, the display is no longer active.