Workplace operators can add theming, update settings, and manage a fleet of devices from the web dashboard.
Tip!
Use the operations dashboard to prioritize and tackle room display issues swiftly, keeping everything running smoothly. Located under the user profile menu, if you have access.
How to manage your devices
For an overview of all of your devices and their status, navigate to Manage > Devices from the web dashboard. See which devices are online and healthy, and which devices are no longer reporting.
- Scroll down to review all of your devices at once or filter the devices by building or status using the drop-down menus in the top center.
- Select the device name for more details about devices, or to remove/edit a device.
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Select the space name associated with the device to review or edit the room display settings.
Device notifications are another great way to keep close tabs on your room displays with notifications in your inbox. Admins can sign up to receive notifications anytime a room display goes offline.
How are device notifications triggered?
We send device notifications when Robin hasn’t heard from the display in 30+ mins. Minuscule connectivity blips that happen from time to time aren't included.
Troubleshooting devices that are no longer reporting
The room display will stop reporting when it hasn't been paired with a space, or when the device is no longer online or connected to power.
Devices reporting as "not assigned"
Robin will sub out a new device ID when you install or reinstall the app. Until the device is paired with a new space, it will report as "not assigned". For instructions on how to pair a display with a space, click here.
If you have no intention of re-assigning these devices, you can go ahead and delete by clicking Manage > Remove All.
For room displays that are paired with a space, check the device to confirm that it's:
- Connected to the internet.
- Powered up and is "on".
- Running Rooms app version 3.0 or later.
My devices are offline
If your devices consistently have trouble staying connected to wifi, these tips may help.
Software updates can be a burden on an organization's networks, in some cases causing devices to go offline. More device tips:
Customize your display & update settings
Admins can update room display settings on the office building or room level from the web dashboard.
Office building settings:
- Navigate to Manage > Offices, then select an office location.
- Select the Display settings tab.
- Go to the Display scheduling section to see all available settings.
- Use the toggles to configure the settings that work best for your organization.
Individual room settings:
- Navigate to Manage > Offices, then select an office location.
- Click on a specific space.
- Locate the "Display Scheduling" settings section.
- Use the toggles to configure the settings that work best for your organization.
- Upload a custom theme
- Customize booking options and control available buttons
- Edit or delete a display
Edit or delete a display
Continue scrolling past the display settings to Devices. Find the display you'd like to modify, hover your mouse over the display, and click Edit. In the pop-up modal, edit the device name or delete the device. Once a device is deleted from a space, the display will no longer be active.