From the web dashboard, administrators can add theming, update settings, and manage a fleet of devices.
How to manage your devices
For an overview of all of your devices and their status, navigate to Manage > Devices from the web dashboard. See which devices are online and healthy, and which devices are no longer reporting.
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Scroll down to review all of your devices at once or filter the devices by building or status using the drop-down menus in the top center.
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For more details about devices or to remove/edit a device, select the device name.
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Select the space name associated with the device to review or edit the room display settings.
Device notifications are a great way to keep close tabs on your room displays with notifications in your inbox. Admins can sign up to receive notifications any time a room display goes offline.
How are device notifications triggered?
We send device notifications when Robin hasn’t heard from the display in 30+ mins. Minuscule connectivity blips that happen from time to time aren't included.
Troubleshooting devices that are no longer reporting
The room display will stop reporting when it hasn't been paired with a space, or when the device is no longer online or connected to power.
Devices reporting as "not assigned"
Robin will sub out a new device ID when you install or reinstall the app. Until the device is paired with a new space, it will report as "not assigned". For instructions on how to pair a display with a space, click here.
If you have no intention of re-assigning these devices, you can go ahead and delete by clicking Manage > Remove All.
For room displays that are paired with a space, check the device to confirm that it's:
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Connected to the internet
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Powered up and is "on"
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Running Rooms app version 3.0 or later
My devices are offline
If your devices consistently have trouble staying connected to wifi, these tips may help.
Software updates can be a burden on an organization's networks, in some cases causing devices to go offline. More device tips:
Customize your display & update settings
Navigate to a space with an active room display. Manage > Offices > Building > select space. From here, you can:
- Upload a custom theme
- Customize booking options and control available buttons
- Edit or delete a display
On the space page, scroll down to manage all the settings, including booking policies, room display, and device settings.
Edit or delete a display
Continue scrolling past the display settings to Devices. Find the display you'd like to modify, hover your mouse over the display, and click Edit. In the pop-up modal, edit the device name or delete the device. Once a device is deleted from a space, the display will no longer be active.